Introduction
We are seeking a dynamic and customer‑focused individual to join our team as a Customer Service Representative for Graha Antero, located in Tomang, West Jakarta. This role is part of the Astro ecosystem, a leading provider of digital entertainment and streaming services in Indonesia. As the first point of contact for both existing and prospective customers, you will play a pivotal role in shaping the overall experience, helping users understand the value of Astro’s applications, and ensuring that every interaction is friendly, efficient, and solution‑oriented.
The ideal candidate is a proactive communicator with at least one year of experience in a call‑center or similar environment, a high school diploma (SMA/SMK) or equivalent, and the flexibility to work in a shift‑based schedule, including weekends and public holidays.
Responsibilities
- Conduct outbound calls to Astro customers and prospects, delivering clear explanations of product features, subscription benefits, and promotional offers.
- Maintain an average call volume of approximately 30 calls per day while adhering to quality and compliance standards.
- Manage real‑time live‑chat sessions, providing instant assistance, troubleshooting technical issues, and guiding users through the onboarding process.
- Document all customer interactions accurately in the CRM system, ensuring data integrity for future follow‑ups and analytics.
- Collaborate with the sales, technical support, and marketing teams to relay customer feedback and identify opportunities for service improvement.
- Participate in regular training sessions and performance reviews to continuously enhance product knowledge and communication skills.
- Uphold Astro’s brand values by delivering courteous, empathetic, and solution‑driven service at all times.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: 30 years or younger.
- Gender: Open to all genders.
- At least 1 year of proven experience in a customer service or call‑center role.
- Proficiency with Microsoft Office suite (Word, Excel, PowerPoint) and basic computer literacy.
- Excellent verbal and written communication skills in Bahasa Indonesia; additional language skills are a plus.
- Strong interpersonal abilities, with a friendly, patient, and solution‑focused attitude.
- Willingness to work six days a week, including national holidays, with one day off per week.
- Availability to work in Tomang, West Jakarta, and to adapt to rotating shift schedules (e.g., 08:00‑17:00 or alternate shifts).
- Ability to handle high‑volume call environments while maintaining composure and professionalism.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and one designated day off each week.
- Opportunities for career advancement within Astro’s growing organization.
- Professional development programs, including certification courses and language training.
- Employee assistance program and wellness initiatives.
- Transportation allowance or company‑provided shuttle service for the Tomang area.
About Company
Astro is a market leader in Indonesia’s digital entertainment sector, offering a wide range of streaming services, interactive applications, and value‑added content for millions of households nationwide. With a commitment to innovation, customer satisfaction, and social responsibility, Astro continuously invests in cutting‑edge technology and talent development. Our Jakarta‑based operations serve as a hub for customer engagement, product innovation, and regional growth, providing employees with a vibrant, inclusive, and forward‑thinking work environment.
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