Introduction
We are seeking a proactive and detail‑oriented Account Officer (Collection) to join our dynamic team in Pemalang, Jawa Tengah. This role is a critical component of our finance operations, focusing on the efficient recovery of overdue accounts while maintaining strong customer relationships. The ideal candidate will be a motivated male professional, up to 30 years of age, with at least one year of relevant experience or fresh graduates eager to launch their career in the multifinance sector.
Responsibilities
- Manage the end‑to‑end collection process for accounts receivable (A/R) overdue between 61 and 120 days, ensuring timely recovery.
- Conduct daily monitoring of delinquent accounts, updating status reports and escalating high‑risk cases to senior management.
- Develop and execute structured collection strategies, including phone calls, written reminders, and on‑site visits when necessary.
- Negotiate repayment plans with customers, balancing firm recovery targets with respectful, solution‑focused communication.
- Collaborate closely with credit, legal, and sales teams to verify account information, resolve disputes, and prevent future defaults.
- Maintain accurate documentation of all collection activities in the company’s CRM system, ensuring compliance with internal policies and regulatory standards.
- Analyze collection trends, prepare performance metrics, and propose process improvements to enhance recovery rates.
- Uphold the highest standards of integrity, confidentiality, and professionalism in all interactions.
Requirements
- Education: Minimum SMA/SMK or equivalent; D3/S1 in any discipline is preferred.
- Age: Maximum 30 years.
- Gender: Male.
- Experience: At least 1 year in credit monitoring, debt collection, or related financial services (new graduates are welcome).
- Strong understanding of multifinance business processes and a results‑driven mindset.
- Excellent interpersonal and communication skills, with proven negotiation abilities.
- High level of integrity, perseverance, attention to detail, and honesty.
- Proficiency in using office software and collection management systems.
- Willingness to work at a location that matches the candidate’s domicile.
- Work schedule: Monday to Saturday, 08:00 – 16:00.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and public holidays.
- Professional development opportunities, including training workshops and certification support.
- Career advancement pathways within a fast‑growing multifinance organization.
- Transportation allowance or company‑provided vehicle for field visits.
- Employee wellness programs and regular team‑building activities.
About Company
Our company is a leading multifinance institution in Indonesia, dedicated to providing flexible financing solutions to individuals and small‑medium enterprises across the archipelago. With a strong emphasis on responsible lending, innovative digital platforms, and customer‑centric services, we have built a reputation for reliability and growth. Our culture promotes teamwork, continuous learning, and ethical conduct, offering employees a supportive environment where talent thrives. Join us and be part of a forward‑thinking organization that values your contributions and invests in your future.
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