Introduction
We are a dynamic financial services firm operating in Palangkaraya, Kalimantan, dedicated to providing fast, reliable, and customer‑focused credit solutions through our Business Channeling platform. Our mission is to empower individuals and small‑to‑medium enterprises with accessible financing, while maintaining the highest standards of compliance, data integrity, and service excellence. To support our growing portfolio of loan applications, we are seeking a diligent Admin Business Channeling professional who can ensure smooth order processing, accurate data entry, and effective communication between customers, credit analysts, and field teams.
Responsibilities
- Follow up on incoming loan orders generated from the Business Channeling source, ensuring each request is logged promptly.
- Collect, verify, and complete all required consumer and financing object data before entry into the ACCTION system.
- Accurately input order details received via the dicicilaja platform, maintaining consistency with internal data standards.
- Review and process credit applications in line with RAC (Risk Assessment Committee) outcomes or the consumer’s grading score, flagging any anomalies for further review.
- Communicate credit approval status to applicants, delivering clear explanations of terms, conditions, and next steps.
- Dispatch survey orders to the Survey Operations Center (SOC) and coordinate with the Service Handling Center (SHC) on pending consumer cases.
- Maintain comprehensive records of all data entry activities, ensuring audit‑ready documentation at all times.
- Collaborate with cross‑functional teams—including credit analysts, underwriting, and field officers—to streamline workflow and reduce processing time.
- Provide periodic status updates to supervisors, highlighting bottlenecks and proposing process improvements.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Maximum age: 30 years.
- At least one (1) year of relevant administrative or data‑entry experience, preferably in a financial or lending environment.
- Strong computer literacy, with proficiency in Microsoft Office, data‑entry software, and basic database navigation.
- Excellent attention to detail and a high level of integrity when handling confidential customer information.
- Effective communication skills—both written and verbal—to interact with customers, internal teams, and external partners.
- Ability to work independently while adhering to strict deadlines and quality standards.
- Flexibility to work Monday through Saturday, 08:00 – 16:00, with occasional overtime during peak periods.
Benefits
- Competitive base salary.
- Comprehensive health allowance to cover medical expenses.
- Annual holiday bonus (Bantuan Hari Raya) to celebrate cultural festivities.
- Communication allowance to support mobile and internet usage.
- Opportunities for professional development and career progression within the organization.
About Company
Our company has been a trusted name in the Indonesian micro‑finance sector for over a decade, serving thousands of borrowers across Kalimantan and beyond. Leveraging cutting‑edge digital platforms, we simplify the credit journey—from application to disbursement—while ensuring rigorous risk management. We foster a collaborative culture that values transparency, continuous learning, and community impact. By joining our team, you will play a pivotal role in delivering financial inclusion to underserved markets and will benefit from a supportive environment that encourages growth, innovation, and personal achievement.
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