Introduction
We are seeking a motivated Agent Front Office Customer Service to join our dynamic hospitality team. The successful candidate will be the first point of contact for our guests, ensuring a warm, professional, and efficient experience from arrival through departure. This full‑time role operates Monday to Saturday, from 08:00 to 17:00, with occasional shift work on weekends and public holidays as required by occupancy levels. If you thrive in a fast‑paced environment, possess strong communication abilities, and are passionate about delivering exceptional service, we invite you to apply.
Responsibilities
- Greet guests upon arrival, manage check‑in and check‑out procedures, and handle reservations with accuracy.
- Maintain the front desk area, ensuring it is organized, presentable, and stocked with necessary materials.
- Respond promptly to guest inquiries via phone, email, and in‑person, providing information on hotel facilities, local attractions, and transportation options.
- Process payments, issue invoices, and manage billing discrepancies while adhering to company financial policies.
- Coordinate with housekeeping, maintenance, and food & beverage teams to fulfill guest requests and resolve any issues swiftly.
- Document and follow up on guest complaints, employing problem‑solving techniques to achieve satisfactory resolutions.
- Maintain detailed records of occupancy, room assignments, and special requests using the property management system.
- Assist in generating daily reports, including revenue summaries, occupancy statistics, and incident logs.
- Participate in shift handovers, ensuring seamless communication between team members and continuity of service.
- Uphold the highest standards of professionalism, personal grooming, and appearance at all times.
Requirements
- Minimum of a D3/D4 degree in hospitality, tourism, business administration, or a related field.
- At least 1‑3 years of experience in a front office, reception, or customer service role within the hospitality industry.
- Strong command of English—both spoken and written—is essential; additional language skills are a plus.
- Demonstrated guest‑oriented mindset with a genuine desire to exceed expectations.
- Excellent interpersonal skills, capable of working collaboratively with cross‑functional teams.
- Ability to thrive in a fast‑moving environment, handling multiple tasks without sacrificing quality.
- Willingness to work flexible shifts, including weekends and public holidays, to meet operational demands.
- Professional, disciplined demeanor with meticulous attention to detail.
- Proven problem‑solving abilities and a calm approach to handling guest complaints.
- Basic culinary skill awareness (e.g., understanding of food service terminology) is considered an asset.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health and dental insurance coverage.
- Paid vacation, sick leave, and public holiday entitlements.
- Opportunities for professional development, including training workshops and tuition reimbursement.
- Employee discount on accommodation, food & beverage, and spa services across all our properties.
- Supportive work environment that encourages teamwork, recognition, and career progression.
About Company
Our organization is a leading hospitality brand with a portfolio of boutique hotels and resorts across Southeast Asia. Founded on the principles of authentic service, cultural immersion, and sustainable practices, we aim to create memorable experiences for both leisure and business travelers. With a commitment to employee growth, we invest heavily in training programs and career pathways, fostering a workplace where talent thrives and innovation is celebrated. Join us and become part of a vibrant team dedicated to hospitality excellence.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now