Introduction
We are seeking a dynamic and customer‑focused Guest Service Agent to join our front‑desk team at a prestigious international hotel brand. This position plays a critical role in shaping the first and lasting impressions of our guests, ensuring every interaction reflects the high standards of hospitality for which we are known. The successful candidate will thrive in a fast‑paced environment, demonstrate strong leadership qualities, and possess a genuine passion for delivering exceptional service.
Responsibilities
- Greet guests warmly upon arrival, manage check‑in and check‑out procedures efficiently using the Visual Hotel Program (VHP) system.
- Provide accurate information about hotel amenities, local attractions, and transportation options, enhancing the overall guest experience.
- Handle guest inquiries, requests, and complaints promptly, employing problem‑solving skills to achieve satisfactory resolutions.
- Coordinate with housekeeping, maintenance, and food & beverage departments to fulfill special requests such as room upgrades, extra amenities, or event setups.
- Maintain up‑to‑date knowledge of hotel policies, safety protocols, and emergency procedures to ensure guest safety and compliance.
- Assist in the training and mentoring of new front‑desk staff, fostering a collaborative and high‑performance team culture.
- Participate in pre‑opening activities when applicable, contributing to the setup of operational processes, inventory management, and staff scheduling.
- Generate daily reports on occupancy, revenue, and guest feedback, supporting management in strategic decision‑making.
- Uphold the hotel’s brand standards by ensuring the lobby and front‑desk areas remain clean, organized, and welcoming.
- Work flexible schedules, including Saturdays, to meet the needs of our global clientele.
Requirements
- Minimum D3/D4 (Associate or Bachelor’s) degree in Hospitality Management, Tourism, or a related field.
- At least two (2) years of relevant experience in a guest service or front‑desk role within an international hotel chain.
- Proficiency with the Visual Hotel Program (VHP) system; experience with other property management systems is a plus.
- Previous involvement in hotel pre‑opening projects is highly advantageous.
- Strong leadership and team‑building abilities, with a track record of guiding colleagues toward common goals.
- Excellent interpersonal, communication, and conflict‑resolution skills.
- Fluent English (written and spoken) is mandatory; additional languages are a distinct advantage.
- Demonstrated ability to work as a team player while being results‑oriented and self‑motivated.
- Open to working Monday through Saturday, 08:00 – 17:00.
- Gender: All genders are encouraged to apply.
Benefits
- Competitive salary with performance‑based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid annual leave, sick leave, and public holidays.
- Opportunities for professional development, including tuition reimbursement for hospitality certifications.
- Employee discount on room rates, food & beverage, and spa services across the hotel portfolio.
- Retirement savings plan with employer matching contributions.
- Supportive work environment that values diversity, inclusion, and work‑life balance.
About Company
Our hotel is part of a globally recognized hospitality group that operates luxury and upscale properties in more than 30 countries. With a commitment to excellence, innovation, and sustainability, we continuously set industry benchmarks for service quality and guest satisfaction. Joining our team means becoming part of a vibrant community where career growth is encouraged, and every employee contributes to creating unforgettable experiences for travelers from around the world.
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