Introduction
We are seeking a proactive and customer‑focused Attendant FB Layanan Pelanggan to join our front‑line team at a leading international hotel chain. This role is pivotal in delivering exceptional service to guests, handling inquiries, and ensuring a seamless experience from check‑in to check‑out. The ideal candidate will possess at least one year of relevant experience, strong English communication skills, and a solid grasp of the Power Pro system.
Responsibilities
- Greet and assist guests with a warm, professional demeanor, addressing their needs promptly and courteously.
- Manage incoming calls, emails, and chat messages, providing accurate information about hotel services, reservations, and amenities.
- Utilize the Power Pro System to process check‑ins, check‑outs, billing, and special requests, ensuring data integrity and confidentiality.
- Coordinate with housekeeping, food & beverage, and maintenance departments to resolve guest issues and fulfill service requests efficiently.
- Maintain up‑to‑date knowledge of hotel promotions, local attractions, and transportation options to enhance guest recommendations.
- Document guest feedback, complaints, and compliments, escalating serious concerns to the supervisor while following established resolution protocols.
- Support the front‑desk team during peak periods by handling overflow tasks such as luggage assistance and concierge services.
- Participate in regular training sessions to stay current with industry best practices, health and safety standards, and brand service standards.
- Prepare daily reports on guest interactions, service metrics, and system usage for continuous improvement analysis.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Applicants up to 35 years old (flexible based on qualifications).
- Gender: Open to all genders.
- Experience: At least 1 year in a similar customer service role within an international hotel chain.
- Language: Proficient in English (both written and spoken) and Bahasa Indonesia.
- Technical Skills: Familiarity with the Power Pro System or similar property management software.
- Interpersonal Skills: Strong communication, active listening, and conflict‑resolution abilities.
- Attitude: Demonstrated positive attitude, reliability, and a track record of delivering high‑quality service.
- Additional Skills: Knowledge of food and beverage service procedures is a plus.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health and dental insurance coverage.
- Opportunities for professional development and career advancement within a global hospitality brand.
- Employee discount on hotel stays, dining, and spa services worldwide.
- Paid annual leave, sick leave, and public holidays in accordance with local labor laws.
- Uniform provision and laundry services.
- Access to on‑site training programs, language courses, and leadership workshops.
- Supportive work environment with a diverse, multicultural team.
About Company
Our company is a renowned international hotel chain known for its commitment to excellence, innovation, and guest satisfaction. With properties spanning major cities and tourist destinations worldwide, we uphold a legacy of hospitality that blends local culture with global standards. Employees benefit from a dynamic workplace that encourages teamwork, continuous learning, and a passion for delivering unforgettable experiences to travelers from all walks of life.
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