Introduction
The Business Investigator – Wilayah Medan will join a dynamic security and risk‑management team within a leading financial services organization. This role focuses on safeguarding company assets, ensuring compliance with regulatory standards, and supporting the broader business by providing accurate, timely investigations across multiple operational areas. The successful candidate will work Monday through Friday, 09:00‑18:00, and will report directly to the Head of Security Operations.
Responsibilities
- Conduct overt and covert security investigations and surveys across the company’s operating zones in Medan, identifying potential threats and irregularities.
- Perform AF Trigger investigations according to daily assignments, ensuring each case follows company procedures and meets the defined Service Level Agreements (SLA).
- Lead investigative processes for Point of Sale (POS) locations, verifying transaction integrity and compliance with business policies.
- Execute Employee Background Checks (EBC) for HR and business requests, adhering to legal standards and internal guidelines.
- Collect, analyze, and archive security‑related data, including photographic evidence, voice recordings, and written reports, guaranteeing accuracy and completeness.
- Prepare detailed investigation reports, summarizing findings, risk assessments, and recommended actions for senior management.
- Collaborate with local police forces and public prosecutors to coordinate joint operations, share intelligence, and ensure lawful evidence handling.
- Provide training and guidance to junior investigators on interview techniques, evidence collection, and the use of investigative technology.
- Maintain up‑to‑date knowledge of banking regulations, anti‑fraud frameworks, and industry best practices to continuously improve investigative methodologies.
- Support cross‑functional projects that require risk assessment, fraud detection, or compliance verification.
Requirements
- Minimum education: High School (SMA/SMK) or equivalent; a Bachelor’s degree is strongly preferred.
- At least 2 years of experience in the banking or financial sector, preferably within a risk, compliance, or investigative function.
- Demonstrated experience working with police agencies or public prosecutors.
- Strong analytical skills with the ability to synthesize complex data into clear, actionable reports.
- Excellent communication and interview skills; capable of conducting both structured and informal interviews.
- Proficiency in using investigative technology, including digital forensics tools, recording equipment, and data‑analysis software.
- Adaptability to rapidly changing environments and the ability to work both independently and as part of a team.
- Gender: open to all candidates.
- Age: No upper limit; candidates of any age are encouraged to apply.
Benefits
- Competitive salary package with performance‑based incentives.
- Comprehensive health, dental, and vision insurance for employee and dependents.
- Retirement savings plan with company matching contributions.
- Professional development allowance for certifications, training, and conferences.
- Paid time off, including annual leave, sick leave, and public holidays.
- Employee assistance program offering counseling and wellness resources.
- Modern office environment in Medan with flexible work‑from‑home options for certain tasks.
- Opportunities for career progression within a growing security and risk‑management division.
About Company
Our client is a leading bank and financial services provider in Indonesia, recognized for its commitment to innovation, customer trust, and rigorous risk management. With a nationwide footprint and a strong digital transformation agenda, the organization continuously invests in advanced security solutions and talent that can protect its assets and reputation. The Business Investigator role is a critical component of the company’s strategy to mitigate fraud, ensure regulatory compliance, and maintain a safe operating environment for employees, customers, and partners.
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