Introduction
Kobus Smart Service (KSS) is a leading provider of Human Resources (HR) solutions and Business Process Outsourcing (BPO) services in Indonesia. With a strong focus on delivering qualified talent to a diverse portfolio of corporate partners, KSS has built a reputation for professionalism, reliability, and innovative workforce management. We are expanding our footprint in the North Sulawesi region and are looking for a motivated Area People Partner (APP) to join our team in Manado. This role is ideal for a dynamic HR generalist who thrives in a fast‑paced environment, enjoys building relationships with both clients and employees, and possesses the strategic mindset needed to align talent initiatives with business objectives.
Responsibilities
- Drive end‑to‑end recruitment processes, including job posting, candidate sourcing, screening, interviewing, and placement, to meet the staffing needs of multiple client accounts.
- Develop and deliver onboarding programs, orientation sessions, and continuous training modules that enhance employee competencies and promote retention.
- Provide coaching, counseling, and performance‑management support to both internal staff and outsourced employees, ensuring alignment with client expectations.
- Collaborate closely with client HR teams to diagnose and resolve workforce challenges, fostering a collaborative and positive employer‑employee relationship.
- Monitor, evaluate, and report on the performance of outsourced personnel across all branch locations, using key performance indicators (KPIs) and regular feedback loops.
- Maintain accurate personnel records, oversee payroll administration, and ensure compliance with local labor regulations (DISNAKER) and company policies.
- Prepare and submit required legal documentation, such as work permits, contracts, and statutory filings, in a timely manner.
- Conduct regular site visits and travel as needed to support client operations, assess workplace conditions, and implement HR initiatives on the ground.
- Act as a trusted advisor to senior management, providing insights on talent trends, workforce planning, and employee engagement strategies.
Requirements
- Education: Minimum Bachelor’s degree (S1) in any discipline; a diploma (D3) is also acceptable for candidates with extensive relevant experience.
- Experience: At least 3 years of proven experience in HR generalist roles, preferably within the staffing, outsourcing, or financing industry.
- Gender: Male (as per client specification).
- Core Skills: Strong recruitment expertise, employee relations, training & development, and performance management.
- Soft Skills: Excellent communication and negotiation abilities, leadership mindset, high emotional intelligence, and the capacity to build and maintain professional networks.
- Technical Requirements: Familiarity with Indonesian labor law (DISNAKER), HRIS systems, and Microsoft Office suite.
- Mobility: Willingness to travel regularly across the Manado area and hold a valid SIM C driving license.
- Work Schedule: Monday‑Friday, 09:00‑18:00, with occasional overtime during peak recruitment periods.
Benefits
- Competitive base salary aligned with market standards for HR professionals.
- Performance‑based bonuses tied to recruitment success and client satisfaction metrics.
- Comprehensive health insurance covering medical, dental, and vision care.
- Professional development allowance for certifications, workshops, and industry conferences.
- Company‑provided transportation allowance and reimbursement for business‑related travel.
- Paid annual leave, public holidays, and additional leave for personal development.
- Dynamic work environment with opportunities for career progression into senior HR leadership roles.
About Company
Kobus Smart Service (KSS) was founded with the vision of transforming the Indonesian labor market through technology‑driven HR solutions. Our portfolio includes large‑scale staffing projects for manufacturing, finance, and retail sectors, as well as end‑to‑end BPO services that streamline back‑office operations for our clients. With a team of over 500 dedicated professionals, KSS is committed to ethical employment practices, continuous learning, and delivering measurable value to our partners.
As we continue to expand regionally, we seek individuals who share our passion for people development and operational excellence. Joining KSS means becoming part of a collaborative culture where innovative ideas are welcomed, and every employee has the opportunity to make a meaningful impact on the success of our clients and the broader community.
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