Introduction
We are actively recruiting a motivated Field Agent – Collections (Kolektor Lapangan) for the Mataram region. This role is essential to our credit operations, as you will be the frontline representative who engages directly with customers to ensure timely repayment of installment loans. The position offers a dynamic work environment where you will balance independent field visits with collaborative coordination with our credit and risk teams.
The ideal candidate is a self‑starter with strong communication skills, a keen eye for detail, and the ability to negotiate effectively while maintaining a respectful, customer‑centric approach. If you are comfortable navigating the streets of Mataram, possess a valid motorcycle license, and are driven by achieving measurable targets, we encourage you to apply.
Responsibilities
- Visit customers’ residences across the Mataram area to conduct face‑to‑face collection activities for overdue credit installments.
- Achieve and exceed monthly collection targets set by the Operations Manager, while maintaining a high level of compliance with internal policies.
- Meet daily visitation quotas, ensuring efficient route planning and optimal use of travel time.
- Document every interaction in the company’s CRM system, recording payment commitments, disputes, and any required follow‑up actions.
- Apply proven negotiation techniques to secure payment agreements, offering flexible repayment options when appropriate.
- Identify early warning signs of potential defaults and report them promptly to the Risk Assessment team.
- Maintain a professional appearance and uphold the company’s brand reputation during all customer encounters.
- Collaborate with the support team to resolve any technical issues with payment processing tools while on the field.
- Continuously update knowledge of local regulations related to debt collection and consumer rights.
Requirements
- Minimum education: SMA/SMK or equivalent; higher education is a plus.
- At least 1‑2 years of experience in field collections, loan servicing, or a related customer‑facing role.
- Strong interpersonal and negotiation skills, with the ability to handle difficult conversations calmly.
- Possession of a valid motorcycle (SIM C) and familiarity with the Mataram region’s neighborhoods and traffic patterns.
- Willingness to work on a target‑driven basis, including meeting daily and monthly performance metrics.
- Excellent organizational skills, capable of managing multiple accounts and schedules simultaneously.
- Basic proficiency with mobile data entry tools and familiarity with CRM or collection software.
- Open to working Monday through Saturday, 08:00 – 17:00, with occasional overtime during peak collection periods.
- All genders are welcome to apply; the role does not impose any gender restrictions.
Benefits
- Competitive basic salary with uncapped performance bonuses.
- Daily transportation allowance and mobile phone credit to support field activities.
- Clear career progression path, with opportunities to advance to supervisory or managerial positions within the group.
- Comprehensive health insurance coverage for you and eligible dependents.
- Access to professional development programs, including negotiation workshops and regulatory compliance training.
- Inclusive work culture that values initiative, integrity, and teamwork.
- Annual performance reviews that link achievements directly to salary increments and promotional prospects.
About Company
Our organization is a leading financial services group operating throughout Indonesia, specializing in consumer credit, micro‑finance, and digital lending solutions. With a commitment to financial inclusion, we empower individuals and small businesses to achieve their goals through responsible credit products. Our Mataram branch is part of a nationwide network that emphasizes ethical collection practices, robust risk management, and continuous innovation. Joining our team means becoming part of a forward‑thinking company that invests in its people, supports career growth, and strives to set industry standards for customer service and compliance.
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