Introduction
We are a fast‑growing online retail store seeking a motivated Koordinator Administrasi Penjualan dan Pelayanan Pelanggan (Sales Administration & Customer Service Coordinator). This role is essential for maintaining smooth order processing, ensuring product listings are visually appealing, and delivering an excellent customer experience across multiple marketplace platforms. Candidates who are eager to learn, possess a strong work ethic, and can thrive in a dynamic e‑commerce environment are encouraged to apply.
Responsibilities
- Coordinate daily order preparation, including picking, packing, and labeling items for shipment.
- Organize inventory on the warehouse floor to optimize space utilization and reduce picking errors.
- Capture high‑quality product photographs, perform basic retouching, and upload images with accurate descriptions to marketplaces such as Tokopedia, Shopee, and Lazada.
- Maintain the product catalog by regularly updating pricing, stock levels, and promotional details.
- Provide timely and courteous responses to customer inquiries via chat, email, and phone, ensuring a resolution within service level agreements.
- Assist the sales team with order verification, invoice generation, and payment reconciliation.
- Monitor order fulfillment status and proactively communicate any delays or issues to customers.
- Collaborate with the logistics partner to schedule pickups, track shipments, and handle returns or exchanges efficiently.
- Generate daily and weekly reports on sales performance, inventory turnover, and customer satisfaction metrics.
- Continuously suggest process improvements to enhance efficiency, accuracy, and the overall customer journey.
Requirements
- Minimum education: SMP/MTS or equivalent; graduates of SMK Perkantoran are strongly preferred.
- All genders are welcome to apply.
- No prior work experience required; fresh graduates with a willingness to learn are ideal.
- Basic computer literacy, including familiarity with Microsoft Office, Google Workspace, and common e‑commerce platforms.
- Strong attention to detail and a high level of accuracy in administrative tasks.
- Good communication skills, both written and verbal, to interact effectively with customers and internal teams.
- Ability to work independently as well as part of a collaborative team.
- Creative mindset for product photography and basic image editing; experience with tools like Canva or Photoshop is a plus.
- Flexibility to work Monday through Saturday, from 09:00 to 20:00, with occasional overtime during peak sales periods.
- Demonstrated willingness to take initiative, solve problems quickly, and maintain a positive attitude under pressure.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Opportunities for professional development, including on‑the‑job training in e‑commerce operations and digital marketing.
- Friendly, supportive work environment that encourages continuous learning.
- Access to employee discounts on all products sold through the store.
- Health and wellness benefits, including medical insurance coverage.
- Paid leave and public holiday allowances in accordance with Indonesian labor law.
- Potential for career advancement into senior administrative or supervisory roles as the company expands.
About Company
Our company is an emerging e‑commerce retailer that specializes in a wide range of consumer goods, from fashion accessories to home essentials. Leveraging popular marketplace platforms, we reach a rapidly expanding customer base across Indonesia. Our mission is to deliver high‑quality products with exceptional service, ensuring each shopper enjoys a seamless buying experience. As part of our growth strategy, we invest in technology, staff development, and innovative marketing to stay ahead of market trends. Join us and become a key player in shaping the future of online retail in the region.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now