Introduction
We are seeking a dynamic Manajer Operasional – Corporate to join our growing hospitality group. This pivotal role is responsible for overseeing the seamless day‑to‑day operations of our hotel and resort portfolio, ensuring that guests receive the highest level of service while driving operational efficiency and profitability. The successful candidate will bring a blend of strong managerial expertise, a keen eye for detail, and the ability to inspire teams in a fast‑paced environment.
Responsibilities
- Direct and coordinate all operational activities across multiple hotel and resort locations, including front‑office, housekeeping, food & beverage, and maintenance departments.
- Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistent service quality and compliance with brand standards.
- Prepare and manage annual budgets, forecast revenue, control expenses, and conduct regular financial analysis to meet profitability targets.
- Lead, coach, and evaluate departmental managers and staff, fostering a culture of continuous improvement, accountability, and teamwork.
- Analyze guest feedback, market trends, and performance metrics to identify opportunities for service enhancements and operational innovations.
- Collaborate with corporate functions such as Sales & Marketing, Human Resources, and Finance to align operational goals with overall business strategy.
- Ensure compliance with health, safety, and regulatory requirements, conducting regular audits and risk assessments.
- Manage vendor relationships, negotiate contracts, and oversee procurement to maintain cost‑effective supply chains.
- Respond swiftly to emergency situations, maintaining calm under pressure and ensuring guest and staff safety.
- Prepare comprehensive reports for senior leadership, highlighting key performance indicators (KPIs) and recommending corrective actions.
Requirements
- Minimum Bachelor’s degree (S1) in Hospitality Management, Business Administration, or a related field.
- At least 1 year of relevant experience in hotel or resort operations, with a proven track record of achieving operational excellence.
- Strong communication skills in Bahasa Indonesia and English, both written and verbal.
- High level of integrity, honesty, and responsibility; able to act as a role model for the team.
- Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.
- Resilience and composure when working under tight deadlines or high‑stress situations.
- Proficiency in hospitality management software (e.g., OPERA, MICE) and Microsoft Office Suite.
- Excellent problem‑solving and analytical abilities, with a focus on data‑driven decision making.
- Leadership mindset with a passion for developing talent and fostering a collaborative work environment.
Benefits
- Competitive salary package with performance‑based bonuses.
- Comprehensive health and dental insurance for you and your immediate family.
- Paid annual leave, sick leave, and public holidays.
- Professional development opportunities, including training programs, certifications, and attendance at industry conferences.
- Employee discount on hotel stays, dining, and spa services across our portfolio.
- Supportive work‑life balance with flexible scheduling and a collaborative corporate culture.
About Company
Our company is a leading hospitality group renowned for delivering exceptional guest experiences across a diverse range of hotels and resort properties. With a commitment to innovation, sustainability, and community engagement, we continuously raise the bar for service excellence in the industry. Our team is built on a foundation of professionalism, diversity, and a shared passion for hospitality, providing a vibrant environment where talent thrives and career growth is encouraged.
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