Introduction
The Mitra Collection Back End (MCBE) position based in Padang Sidempuan (Sudirman) is a vital role within our multifinance division. As a member of the collection team, you will be responsible for ensuring that overdue accounts receivable (A/R) are recovered efficiently and professionally. This role is open to candidates of any educational background, with a strong emphasis on integrity, communication skills, and a results‑driven mindset.
Responsibilities
- Manage and oversee the timely execution of overdue A/R collection activities, ensuring that all deadlines are met.
- Conduct field visits to clients for direct debt recovery, maintaining a courteous yet firm approach.
- Support branch offices in handling problematic partners, providing guidance and coordinating follow‑up actions.
- Achieve monthly and quarterly collection targets set by the company, contributing to overall financial health.
- Execute the withdrawal of assets from high‑risk customers in accordance with company policy and legal requirements.
- Maintain accurate records of all collection activities, including client interactions, promises to pay, and status updates.
- Collaborate with credit, legal, and sales teams to resolve disputes and negotiate payment plans.
- Continuously monitor credit risk indicators and provide early warnings to management.
- Participate in regular training sessions to stay current on collection best practices, regulatory changes, and negotiation techniques.
Requirements
- Education: All levels accepted; a high school diploma is the minimum.
- Age: Minimum 18 years, maximum 65 years.
- Gender: Male.
- Experience: Fresh graduates and candidates with no prior experience are welcome.
- Industry Knowledge: Basic understanding of multifinance business processes and a strong orientation toward meeting targets.
- Key Skills:
- Credit monitoring and debt collection techniques.
- Effective interpersonal and communication abilities.
- Negotiation and conflict‑resolution expertise.
- High integrity, perseverance, attention to detail, and honesty.
- Possession of an SPPI (Sertifikat Penagihan Piutang Indonesia) card is a plus.
- Work Schedule: Flexible hours, Monday through Sunday, 08:00 – 16:00.
Benefits
- Competitive base salary with performance‑based incentives tied to collection targets.
- Flexible working hours that accommodate personal commitments.
- Comprehensive health insurance coverage for the employee.
- Opportunities for professional development, including certification support for SPPI.
- Transportation allowance for field visits and client meetings.
- Paid annual leave and public holiday entitlement.
- Friendly, collaborative work environment that values teamwork and ethical conduct.
About Company
Our company is a leading multifinance institution operating across Indonesia, dedicated to providing flexible financing solutions to individuals and businesses. With a strong focus on responsible lending, we support our customers throughout the loan lifecycle—from application to repayment. Our collection team plays a crucial role in maintaining financial stability while upholding the highest standards of customer service and regulatory compliance. Join us to grow your career in a dynamic, ethical, and forward‑looking organization.
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