Introduction
We are seeking an experienced Restaurant Operations Manager to lead the day‑to‑day activities of our flagship hotel restaurant located in Prigen, East Java. The successful candidate will be responsible for ensuring that all aspects of restaurant service, from food preparation to guest interaction, meet the highest standards of quality, efficiency, and profitability. This role reports directly to the Food & Beverage Manager and works closely with the hotel’s executive team to align the restaurant’s performance with overall brand objectives.
Responsibilities
- Coordinate daily restaurant operations, ensuring smooth service flow during breakfast, lunch, dinner, and special events.
- Conduct routine quality inspections of food, beverages, and service delivery, and evaluate new suppliers to maintain premium standards.
- Design, schedule, and supervise staff shifts, balancing labor costs with peak‑hour demand.
- Assess employee performance, deliver constructive feedback, and implement training programs to boost productivity and morale.
- Forecast future needs for kitchen equipment, consumables, and cleaning supplies, and manage inventory to prevent shortages or excess.
- Ensure strict compliance with local sanitation, safety, and health regulations, conducting regular audits and corrective actions.
- Maintain and enhance the restaurant’s public image, proposing initiatives to improve ambiance, menu appeal, and overall guest experience.
- Control operating expenses by monitoring waste, optimizing purchasing, and identifying cost‑saving opportunities.
- Prepare detailed financial reports on revenue, expenditures, and profitability on weekly, monthly, and annual bases.
- Promote the restaurant within the local community through word‑of‑mouth campaigns, partnership events, and targeted outreach.
- Recommend marketing strategies such as promotional discounts, social media advertising, and loyalty programs to attract a broader audience.
- Train new hires and existing staff on best practices for customer service, menu knowledge, and safety protocols.
- Implement and continuously improve standard operating procedures to ensure consistent, high‑quality service now and in the future.
Requirements
- Minimum education: Diploma (D3) or Bachelor’s degree (S1) in Hospitality, Culinary Arts, or a related field.
- At least 3 years of proven experience as a Restaurant Manager or in a comparable supervisory role.
- Strong background in customer service management, with a track record of achieving high guest satisfaction scores.
- In‑depth knowledge of food and beverage operations, including menu composition, ingredient sourcing, and dietary considerations.
- Proficiency in restaurant management software (e.g., POS systems, inventory control, scheduling tools).
- Excellent leadership, motivation, and interpersonal skills; ability to inspire a diverse team.
- Sharp financial acumen, capable of budgeting, forecasting, and analyzing profit‑and‑loss statements.
- Willingness to relocate to Prigen, East Java and work the schedule of Tuesday through Sunday, 09:00‑17:00.
- Additional desirable skills: budgeting regulations, foreign language proficiency, report compilation, and service ethics.
Benefits
- Competitive salary package with performance‑based bonuses.
- Comprehensive health insurance for the employee and eligible dependents.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Professional development opportunities, including culinary workshops and management training.
- Employee meal allowance and discounted dining at all hotel food‑and‑beverage outlets.
- Assistance with relocation and accommodation for candidates moving to Prigen.
- Uniform provision, transportation allowance, and access to the hotel’s recreational facilities.
About Company
Our hotel is part of a nationally recognized hospitality brand known for delivering exceptional guest experiences across Indonesia. With a commitment to culinary excellence, sustainable sourcing, and innovative service, we have established a reputation as a premier destination for both business and leisure travelers. The restaurant under our umbrella combines traditional Indonesian flavors with contemporary dining concepts, offering a unique platform for culinary professionals to showcase their talent and drive operational success. Join our dynamic team and contribute to a vibrant, guest‑centric environment where excellence is celebrated and career growth is encouraged.
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