Introduction
We are a leading private bank in Indonesia seeking a dynamic Telemarketing Specialist to join our growing sales team. The role focuses on outreach to prospective customers, presenting our portfolio of financial products—including consumer loans, credit cards, and insurance solutions—through persuasive and professional telephone communication. This position offers a fast‑paced environment where performance is measured by clear KPIs, and success is rewarded with competitive compensation and career development opportunities.
Responsibilities
- Contact potential customers from a pre‑qualified database using a scripted approach that aligns with brand guidelines.
- Present bank products and services clearly, highlighting benefits, eligibility criteria, and application procedures.
- Conduct needs‑analysis interviews to uncover customer pain points and recommend tailored financial solutions.
- Accurately record all interactions, outcomes, and follow‑up actions in the CRM system or daily activity report.
- Perform diligent follow‑up calls to nurture leads through the sales funnel until a closing decision is reached.
- Maintain high standards of communication etiquette, ensuring the bank’s reputation remains positive.
- Achieve daily, weekly, and monthly call and conversion targets set by the sales manager.
- Handle objections, answer product‑related questions, and resolve initial customer concerns promptly.
- Collaborate with sales supervisors, the operations team, and other telemarketing agents to ensure smooth hand‑over of qualified leads.
- Adhere to data privacy regulations and protect confidential customer information at all times.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Age range: 18 – 35 years.
- Excellent verbal communication skills; clear, persuasive, and confident tone.
- Experience in telemarketing or outbound call centers is advantageous but not mandatory.
- Proficient in basic computer applications (Microsoft Excel, Google Sheets) and familiar with CRM platforms.
- Ability to work both independently and as part of a team, meeting KPI‑driven targets.
- Willingness to work shift schedules, including weekends, when required.
- Strong negotiation skills and proven ability to handle objections effectively.
- Optional but preferred: understanding of banking products such as personal loans (KTA), credit cards, insurance, and fintech services.
- Soft skills: communicative & confident, disciplined & responsible, result‑oriented, resilient under pressure, and strong problem‑solving abilities.
Benefits
- Competitive base salary with performance‑based commissions and bonuses.
- Comprehensive health insurance (medical, dental, vision) for employees and eligible dependents.
- Paid leave, including annual, sick, and maternity/paternity days.
- Professional development programs, including sales training, product certifications, and language courses.
- Opportunity for career progression into senior sales, team lead, or account management roles.
- Employee assistance program and wellness initiatives to support work‑life balance.
- Modern office facilities with ergonomic workstations and reliable IT support.
About Company
Our bank is a privately‑owned financial institution with a strong focus on customer‑centric solutions and digital innovation. Established over a decade ago, we have built a reputation for delivering personalized banking services to both retail and corporate clients across major Indonesian cities. We pride ourselves on a culture of integrity, continuous improvement, and a commitment to financial inclusion. By joining our team, you become part of a forward‑thinking organization that values each employee’s contribution to our collective success.
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