Introduction
We are seeking enthusiastic and motivated individuals to join our dynamic team as a Facebook Service Trainee. This entry‑level position offers a unique opportunity to gain hands‑on experience in social media support, customer interaction, and digital service management within a fast‑growing environment. Ideal candidates are fresh graduates or early‑career professionals who thrive in collaborative settings, possess a strong work ethic, and are eager to develop a solid foundation in online service operations.
Responsibilities
- Assist the Facebook service desk in handling user inquiries, troubleshooting common issues, and providing timely resolutions.
- Collaborate with senior team members to monitor platform performance, report incidents, and suggest improvements.
- Maintain detailed records of interactions, ensuring data accuracy and compliance with privacy standards.
- Participate in daily briefings, sharing observations and learning points to foster continuous improvement.
- Support the creation and updating of knowledge‑base articles, FAQs, and standard operating procedures.
- Engage in regular training sessions to build technical proficiency and soft‑skill capabilities.
- Adhere to the established work schedule: Monday‑Saturday, 08:00 – 17:00, and be prepared for occasional overtime during peak periods.
- Demonstrate a proactive attitude by identifying recurring issues and proposing actionable solutions.
- Uphold the company’s commitment to customer satisfaction through courteous, empathetic, and professional communication.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Age: Recent graduates or individuals at the start of their career (typically up to 24 years old).
- All genders are welcome to apply.
- No prior work experience required; a willingness to learn is essential.
- Strong ability to work both independently and as part of a team.
- Excellent attitude, personality, and interpersonal skills.
- Detail‑oriented, honest, and highly organized with a keen eye for accuracy.
- Immediate availability to start work.
- Basic understanding of food and beverage management concepts (a plus, not mandatory).
- Proficient in using common computer applications and comfortable navigating social media platforms.
Benefits
- Competitive entry‑level salary with performance‑based incentives.
- Comprehensive on‑the‑job training and mentorship from experienced professionals.
- Opportunities for rapid skill development in digital customer service and social media management.
- Health insurance coverage after a probationary period.
- Flexible shift arrangements and the possibility of remote support tasks.
- Team building activities, workshops, and access to online learning resources.
- Clear career progression pathways leading to specialist or supervisory roles.
About Company
Our company is a leading provider of digital solutions and social media support services in the Southeast Asian market. We partner with global platforms, including Facebook, to ensure that users receive reliable, courteous, and efficient assistance. With a culture rooted in innovation, collaboration, and continuous learning, we empower our employees to grow both personally and professionally. By joining our team, you become part of a forward‑thinking organization that values diversity, encourages creative problem‑solving, and strives to set industry standards for excellence in online service delivery.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now