Introduction
Accor, a global leader in hospitality, is seeking a dedicated Specialist in Customer Order Processing to join our dynamic team. This role is pivotal in ensuring seamless order handling, exceptional guest experiences, and operational efficiency across our property. The successful candidate will work within a fast‑paced environment, collaborating closely with front‑office, housekeeping, and food & beverage teams to uphold the high standards that Accor guests expect worldwide.
Located in a vibrant city center, our hotel offers a multicultural workplace where innovation, teamwork, and continuous learning are celebrated. If you are detail‑oriented, possess strong communication skills, and thrive under pressure, this opportunity provides a clear pathway for career growth within the hospitality industry.
Responsibilities
- Process guest orders accurately and promptly, ensuring all requests are logged, tracked, and fulfilled in line with Accor’s service standards.
- Coordinate daily operations with front‑desk, concierge, and back‑of‑house departments to guarantee timely delivery of amenities, room service, and special requests.
- Maintain high levels of service quality by conducting regular audits of order logs, identifying discrepancies, and implementing corrective actions.
- Respond to guest inquiries and resolve operational challenges with professionalism, turning potential issues into positive experiences.
- Support shift handovers by providing clear, concise reports on pending orders, special guest preferences, and any outstanding issues.
- Collaborate with the sales and marketing teams to identify opportunities for upselling and cross‑selling, contributing to revenue growth.
- Assist in training new team members on order processing software, guest service protocols, and safety procedures.
- Monitor inventory levels of consumables and liaise with procurement to prevent stockouts that could affect order fulfillment.
- Participate in continuous improvement initiatives, suggesting workflow enhancements that increase efficiency and guest satisfaction.
- Adhere to health, safety, and hygiene regulations, ensuring all processes comply with local and corporate standards.
Requirements
- Minimum education: Diploma (D3) or Bachelor’s degree (D4) in Hospitality Management, Business Administration, or a related field.
- At least 1 – 3 years of experience in a similar role within the hospitality sector; experience in a hotel or resort environment is highly preferred.
- Strong verbal and written communication skills in Bahasa Indonesia; proficiency in English is an advantage.
- Excellent interpersonal skills with the ability to build rapport with guests, colleagues, and external vendors.
- Well‑groomed, professional appearance, and a guest‑oriented mindset.
- Proven ability to work effectively in a team, manage multiple priorities, and remain calm under pressure.
- Willingness to work flexible shifts, including weekends, public holidays, and occasional night rotations.
- Detail‑oriented, responsible, proactive, and capable of taking initiative without constant supervision.
- Leadership potential for those aspiring to supervisory or managerial positions, demonstrated through past experiences or training.
- Familiarity with order‑processing software, POS systems, and basic Microsoft Office applications.
Benefits
- Employee benefit card granting discounted rates at all Accor hotels worldwide, enabling staff to experience our brand firsthand.
- Comprehensive learning and development programs, including Accor Academy courses, mentorship, and certifications.
- Clear career progression pathways—opportunities to move laterally across departments or advance to supervisory and managerial roles.
- Competitive salary package with performance‑based incentives and overtime pay.
- Health insurance, paid leave, and contributions to retirement savings.
- Participation in Accor’s Corporate Social Responsibility (CSR) and ESG initiatives, allowing you to give back to the community and support sustainable tourism.
- Dynamic, multicultural work environment that encourages creativity, innovation, and a work‑life balance.
About Company
Accor is one of the world’s most respected hospitality groups, operating more than 5,000 hotels and resorts across 110 countries. Our portfolio spans luxury, premium, midscale, and economy brands, each delivering distinct experiences while sharing a commitment to quality, sustainability, and guest delight. As part of Accor, you will join a global network of hospitality professionals who are passionate about creating memorable moments for travelers and driving the future of the industry through innovative technology, responsible tourism, and a people‑first culture.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now