Introduction
We are seeking a dedicated Petugas Penjaga Toko Ritel dan Layanan Pelanggan to join our dynamic retail team. This position is the front‑line guardian of our store environment, ensuring a safe, welcoming atmosphere for shoppers while delivering exceptional customer service. The ideal candidate is a proactive, detail‑oriented female professional aged 21‑30, with a minimum education of SMA/SMK and a genuine enthusiasm for the retail industry.
Responsibilities
- Monitor store entrances and aisles to prevent theft, vandalism, and any safety hazards.
- Greet customers promptly, answer product inquiries, and provide assistance with purchases.
- Maintain a clean and orderly sales floor, including regular inspections of shelves, fitting rooms, and checkout areas.
- Handle cash register operations, process transactions accurately, and reconcile daily sales reports.
- Assist in inventory control by conducting periodic stock counts and reporting discrepancies to the store manager.
- Coordinate with the security team to respond swiftly to emergencies or incidents.
- Support promotional activities, set up visual merchandising displays, and ensure promotional signage is current.
- Document and log any incidents, customer feedback, or maintenance issues using the store’s management system.
- Collaborate closely with teammates, sharing information and covering shifts as needed to maintain uninterrupted service.
- Continuously improve product knowledge through regular training sessions and on‑the‑job learning.
Requirements
- Gender: Female (per company policy).
- Age: 21‑30 years.
- Education: Minimum SMA/SMK or equivalent.
- Prior experience in retail or customer‑facing roles is highly preferred.
- Strong teamwork abilities; comfortable working in a collaborative environment.
- High level of honesty, reliability, and a strong work ethic.
- Excellent communication skills in Bahasa Indonesia; additional language skills are a plus.
- Basic proficiency with store management and point‑of‑sale (POS) systems.
- Flexibility to work Monday through Saturday, 08:00‑17:00, with occasional overtime during peak periods.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick days, and public holidays.
- Opportunities for professional development, including retail safety certifications and customer service workshops.
- Employee discount program for store merchandise.
- Supportive work environment that values diversity, integrity, and growth.
About Company
Our company is a leading retailer in the region, known for offering a wide range of quality products from fashion to household essentials. With a strong focus on community engagement and customer satisfaction, we continuously invest in modern store technologies and employee training. Our mission is to create a safe, enjoyable shopping experience while fostering a workplace where staff can thrive, innovate, and build lasting careers.
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