Introduction
The Staff Front Office – Guest Handling & Administration position is a pivotal role within the hospitality sector, acting as the first point of contact for all visitors and ensuring seamless daily office operations. The successful candidate will greet guests with professionalism, manage front‑desk communications, and support administrative functions that keep the establishment running efficiently. This role combines high‑visibility customer service with behind‑the‑scenes paperwork, offering a balanced blend of interpersonal interaction and organizational responsibility.
Responsibilities
- Welcome and check‑in guests, verify reservations, and issue room keys while maintaining a courteous and welcoming demeanor.
- Answer incoming telephone calls, respond to email inquiries, and direct visitors to appropriate departments.
- Maintain an up‑to‑date visitor log and handle confidential guest information in compliance with data‑privacy regulations.
- Process guest payments, issue invoices, and reconcile daily cash and credit‑card transactions.
- Coordinate with housekeeping, maintenance, and food‑and‑beverage teams to fulfill guest requests promptly.
- Prepare and distribute daily reports on occupancy, room status, and front‑office performance metrics.
- Manage office supplies, schedule appointments, and assist with filing, scanning, and document preparation.
- Support event and meeting room bookings, ensuring all logistical needs are met.
- Handle guest complaints or concerns with empathy, escalating to supervisors when necessary while seeking swift resolution.
- Participate in regular staff meetings, contribute ideas for service improvement, and stay informed about hotel policies and promotional offers.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Open to candidates of all genders; the role historically favored male applicants but welcomes diverse applicants.
- Age: Applicants should be within the typical working‑age range for entry‑level positions.
- No prior experience required, though any previous front‑office or administrative experience is considered a strong advantage.
- Demonstrated ability to work collaboratively in a team environment.
- Proven capacity to perform under pressure, especially during peak check‑in/check‑out periods.
- Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is a plus.
- Strong organizational abilities, attention to detail, and a customer‑oriented mindset.
- Basic computer literacy, including familiarity with MS Office and hotel management software.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance coverage for the employee.
- Paid leave entitlements, including annual leave, sick leave, and religious holidays.
- Opportunities for professional development through on‑the‑job training and industry certifications.
- Uniform provision and employee discounts on accommodation and dining services.
- Friendly and inclusive work environment that encourages growth and teamwork.
About Company
Our company is a well‑established hospitality provider with a portfolio of hotels and serviced apartments located in key business and tourism hubs. With a commitment to delivering exceptional guest experiences, we invest heavily in staff development, modern technology, and sustainable practices. The Front Office team is regarded as the heart of the operation, embodying the brand’s values of hospitality, integrity, and continuous improvement. Joining our team means becoming part of a dynamic organization that values each employee’s contribution and offers a clear pathway for career advancement within the broader hospitality industry.
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