Introduction
We are seeking a dynamic and motivated Leader Service Operasional to join our fast‑paced hospitality team. This role is essential for maintaining the highest standards of service, cleanliness, and efficiency in our dining areas. As a leader, you will directly supervise waitstaff, greeters, and cashiers, ensuring that every guest receives a welcoming and memorable experience. The position offers a full‑time schedule from Tuesday to Sunday, with working hours of 08:00 – 17:00.
Responsibilities
- Supervise and coach a team of waiters, greeters, and cashiers, fostering a culture of punctuality, professionalism, and teamwork.
- Monitor the appearance and organization of service stations, dining areas, and back‑of‑house zones to guarantee a clean and orderly environment.
- Handle customer complaints and feedback with a calm, courteous, and solution‑focused attitude, turning potential issues into positive outcomes.
- Conduct regular Stock Opname (SO) procedures, accurately recording inventory levels and reporting discrepancies to management.
- Model best practices in service delivery, demonstrating proper table setting, order taking, and payment processing techniques.
- Coordinate shift schedules, ensuring adequate staffing levels during peak hours while complying with labor regulations.
- Collaborate with the kitchen and management teams to streamline order flow, reduce wait times, and improve overall guest satisfaction.
- Prepare daily service reports, including performance metrics, incident logs, and inventory summaries.
- Participate in continuous improvement initiatives, suggesting process enhancements and training opportunities for the service team.
- Maintain a professional appearance and uphold the brand image of the establishment at all times.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of proven experience as a Service Leader or similar supervisory role in a restaurant, café, or hospitality setting.
- Strong interpersonal skills: communicative, friendly, and able to motivate a diverse team.
- Excellent problem‑solving abilities, especially when addressing guest complaints.
- Proficiency in basic administrative tasks, including inventory control (Stock Opname) and cash‑handling systems.
- Ability to work flexible hours, including weekends, with a commitment to the designated Tuesday‑Sunday schedule.
- Gender‑neutral hiring policy – all genders are encouraged to apply.
- Key soft skills: leadership, time management, attention to detail, and a polished personal appearance.
- Technical skills: familiarity with point‑of‑sale (POS) systems, basic Excel or inventory software, and standard restaurant service procedures.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave and additional holidays in accordance with local labor law.
- Opportunities for professional development, including leadership workshops and on‑the‑job training.
- Employee meal discounts and complimentary meals during shifts.
- Uniform allowance and grooming support to maintain a polished appearance.
- Team‑building events and recognition programs that celebrate outstanding service.
- Potential career progression to Restaurant Manager or Operations Supervisor roles.
About Company
Our company is a leading name in the Indonesian hospitality industry, operating a portfolio of popular dining concepts ranging from casual cafés to upscale restaurants. With a commitment to exceptional guest experiences, we invest heavily in staff development, innovative service technologies, and sustainable sourcing practices. Our vibrant work environment encourages creativity, collaboration, and continuous improvement, making us an employer of choice for ambitious hospitality professionals.
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