Introduction
The Mitra Collection Back End position is based in Pematang Siantar (Sangnawuluh) and serves as a critical link between our finance operations and our valued customers. As part of a dynamic multifinance organization, you will be responsible for ensuring timely collection of overdue accounts receivable (A/R), supporting branch teams, and maintaining strong relationships with borrowers. This role is ideal for individuals who are goal‑oriented, possess solid communication skills, and are eager to grow within the financial services industry.
Responsibilities
- Manage and oversee the entire A/R overdue collection process to guarantee payments are received on schedule.
- Conduct on‑site visits to customers for direct collection efforts, building trust while negotiating repayment plans.
- Assist branch offices in handling problematic partners, providing data, insights, and support for resolution strategies.
- Achieve monthly and quarterly collection targets set by senior management, contributing to the company’s cash‑flow stability.
- Execute the retrieval of assets from customers with delinquent accounts, coordinating with legal and operational teams as needed.
- Maintain accurate records of all collection activities, ensuring compliance with internal policies and regulatory requirements.
- Provide regular status reports on collection performance, highlighting trends, risks, and opportunities for process improvement.
- Collaborate with credit analysts to monitor borrower creditworthiness and recommend preventive measures.
Requirements
- Open to candidates of any educational background; fresh graduates are welcome.
- Male applicants, minimum age of 18 years and maximum age of 65 years.
- Strong understanding of multifinance business processes and a clear focus on achieving targets.
- Excellent interpersonal and communication abilities, with proven negotiation skills.
- High level of integrity, perseverance, attention to detail, and honesty.
- Possession of an SPPI (Surat Pengantar Penjaminan Izin) card is a plus but not mandatory.
- Flexibility to work a schedule that covers Monday through Sunday, 08:00 – 16:00, with adaptable shift options.
- Relevant skills include credit monitoring, loan processing, debt recovery, and strong interpersonal communication.
Benefits
- Competitive salary with performance‑based incentives tied to collection targets.
- Flexible working hours that promote work‑life balance.
- Comprehensive health insurance coverage for you and eligible family members.
- Opportunities for professional development, including on‑the‑job training and industry certifications.
- Career advancement pathways within a growing multifinance organization.
- Transportation allowance and support for field visits.
- Employee recognition programs that celebrate outstanding achievement.
About Company
Our company is a leading multifinance provider in Indonesia, specializing in consumer credit, vehicle financing, and small‑business loans. With a strong presence in Pematang Siantar and surrounding regions, we are committed to delivering innovative financial solutions that empower individuals and businesses alike. Our corporate culture emphasizes ethical conduct, customer focus, and continuous improvement, creating an environment where dedicated professionals can thrive and make a tangible impact on the community’s economic development.
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