Introduction
The Sales Order Taking Coordinator is a pivotal role within our fast‑growing distribution network, responsible for managing inbound sales inquiries, processing orders accurately, and ensuring a seamless experience for our customers across Tulungagung and Trenggalek. This position blends strong communication skills with a disciplined, results‑oriented mindset, making it ideal for candidates who thrive under pressure and enjoy interacting with diverse clientele.
Responsibilities
- Receive and qualify incoming sales leads via phone, email, and messaging platforms, ensuring each prospect receives prompt and courteous attention.
- Enter order details into the ERP system, verify product availability, and coordinate with the logistics team to schedule deliveries.
- Maintain accurate records of customer interactions, order status, and follow‑up activities to support sales reporting and forecasting.
- Collaborate with the marketing department to relay market feedback, identify upselling opportunities, and suggest promotional tactics.
- Resolve customer issues related to order discrepancies, delivery delays, or product inquiries, escalating to senior management when necessary.
- Monitor daily, weekly, and monthly sales targets, providing performance updates to the Sales Manager.
- Prepare regular sales performance reports, highlighting trends, conversion rates, and areas for improvement.
- Ensure compliance with company policies, including the submission of up‑to‑date SKCK (Police Clearance) documentation.
- Maintain a professional appearance and represent the brand positively during face‑to‑face interactions and field visits.
- Utilize personal transportation and a valid SIM C license to attend client meetings, product demonstrations, and regional sales events.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: 40 years or younger.
- Gender: Open to all genders.
- Residence: Must be based in Tulungagung or Trenggalek.
- Valid SIM C driving license and own vehicle.
- At least 1 year of proven experience in a sales or order‑taking role.
- High integrity, honesty, and a strong work ethic.
- Excellent verbal and written communication skills in Bahasa Indonesia; English proficiency is a plus.
- Ability to work effectively under pressure, meet tight deadlines, and achieve sales targets.
- Recent or still‑valid SKCK (Police Clearance Certificate).
- Team‑player attitude with a willingness to collaborate across departments.
- Strong analytical mindset for sales data interpretation and strategy development.
Benefits
- Competitive base salary with performance‑based sales incentives.
- Health insurance coverage for the employee.
- Opportunities for professional development and sales training programs.
- Company‑provided mobile phone allowance.
- Flexible work schedule: Monday to Saturday, 08:00 – 17:00.
- Employee recognition programs and quarterly achievement awards.
- Supportive work environment that encourages growth and continuous improvement.
About Company
Our company is a leading distributor of consumer goods in East Java, with a reputation for delivering quality products and exceptional service to both retail and wholesale customers. With a strong network of suppliers and a dedicated logistics fleet, we are committed to expanding our market presence while maintaining the highest standards of integrity and customer satisfaction. Join our dynamic team and become part of a forward‑thinking organization that values innovation, accountability, and the professional growth of its employees.
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