Introduction
Adira Finance, a leading consumer finance institution in Indonesia, is expanding its sales team at the Randudongkal branch in Central Java. We are seeking a dynamic and motivated Petugas Remedial to join our growing network of sales professionals. This role is ideal for individuals who thrive in a fast‑paced environment, enjoy direct customer interaction, and possess a strong drive to meet and exceed sales targets.
The successful candidate will act as the primary liaison between Adira Finance and both existing and prospective customers, guiding them through product offerings, credit applications, and after‑sale service. This position offers a clear career path within the finance sector, with ample opportunities for skill development and advancement.
Responsibilities
- Promote and sell Adira Finance’s portfolio of loan and financing products to existing customers and new prospects, tailoring solutions to meet individual needs.
- Generate orders through various distribution channels, including dealer networks, retail outlets, and direct outreach.
- Collect initial customer data, perform thorough verification, and assemble all required documentation for credit applications.
- Track the progress of each credit application, providing timely updates to dealers and customers regarding approval status.
- Communicate payment schedules, due dates, and payment locations, ensuring customers are fully informed of their obligations.
- Maintain accurate records in the CRM system, updating customer profiles and transaction histories on a daily basis.
- Collaborate with internal underwriting and risk teams to resolve any issues that may arise during the credit evaluation process.
- Provide post‑sale support, answering inquiries, handling complaints, and facilitating any necessary adjustments to loan terms.
- Participate in weekly sales meetings, share market insights, and contribute ideas for improving sales strategies.
Requirements
- Minimum education: SMA/SMK or equivalent; any major is acceptable.
- Maximum age: 30 years.
- At least 1 year of experience in a similar sales or credit‑related role (experience is a strong plus, but recent graduates are also encouraged to apply).
- Strong interpersonal and communication skills, with the ability to negotiate effectively and build lasting relationships.
- High level of integrity, diligence, attention to detail, and honesty.
- Own a valid driver’s license (SIM A/C) and personal vehicle for customer visits and branch travel.
- Proficiency in basic computer applications and familiarity with CRM or sales management tools.
- Demonstrated ability to work independently while also thriving in a collaborative team environment.
Benefits
- Competitive base salary with performance‑based commissions.
- Health insurance coverage for employee and eligible dependents.
- Transportation allowance or reimbursement for fuel expenses.
- Professional development programs, including sales training and financial product certifications.
- Opportunities for career advancement within Adira Finance’s nationwide network.
- Paid leave, including annual, sick, and religious holidays.
- Supportive work environment with a focus on teamwork, ethical conduct, and employee well‑being.
About Company
Adira Finance is one of Indonesia’s most trusted consumer finance providers, offering a wide range of credit solutions such as vehicle financing, personal loans, and micro‑enterprise funding. With a presence in over 200 branches nationwide, Adira Finance combines innovative technology with a customer‑centric approach to deliver fast, transparent, and responsible financing options.
Our Randudongkal branch serves the Central Java market, supporting local dealers, small businesses, and individual consumers. We pride ourselves on a culture of integrity, continuous learning, and community involvement, striving to empower our customers to achieve their financial goals while fostering sustainable growth for the company.
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