Introduction
Honda KMG Manado is seeking a dynamic and customer‑focused professional to join its team as a Customer Care Officer (CCO). This role serves as the vital link between Honda’s valued customers and the company, ensuring that every interaction reflects the brand’s commitment to quality, reliability, and service excellence. The successful candidate will operate from our Manado office, working Monday through Saturday from 08:30 to 17:00, and will be part of a supportive environment that encourages initiative, continuous learning, and a high standard of professionalism.
Responsibilities
- Act as the primary communication bridge between customers and Honda, handling inquiries, feedback, and service requests with clarity and empathy.
- Proactively initiate and coordinate service programs, ensuring timely follow‑up on deadlines and delivering a seamless experience for every customer.
- Identify and resolve customer complaints or issues swiftly, acting as a problem‑solver and escalating matters only when necessary.
- Prepare and submit detailed weekly and monthly reports that track service metrics, customer satisfaction scores, and improvement initiatives.
- Collaborate with the sales, service, and technical teams to align customer expectations with operational capabilities.
- Maintain accurate records of customer interactions in the CRM system, ensuring data integrity and confidentiality.
- Participate in regular training sessions at Honda’s central office in Cikarang to stay updated on product knowledge and service protocols.
- Contribute ideas for process enhancements, helping to elevate the overall quality of Honda’s after‑sales service.
Requirements
- Female candidates aged between 24 and 30 years.
- Minimum education of D3/D4 in any discipline; a background in business, communications, or automotive studies is advantageous.
- At least one year of experience in a front‑liner, customer care, or call‑center environment, preferably within the automotive sector.
- Strong verbal and written communication skills in Bahasa Indonesia; proficiency in English is a plus.
- Demonstrated ability to operate Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and presentations.
- Possession of a valid driver’s license and personal vehicle for occasional customer visits or field support.
- High level of integrity, honesty, and professionalism; no legal issues or criminal record.
- Personal commitment to remain unmarried for the next 12 months, as stipulated by company policy.
Benefits
- Competitive salary in accordance with Indonesian government regulations.
- Performance‑based incentives and bonuses to reward exceptional service delivery.
- Comprehensive health coverage (BPJS Kesehatan) with Class 1 benefits.
- Employment security benefits (BPJS Ketenagakerjaan) including pension and workplace accident protection.
- Free training programs at Honda’s headquarters in Cikarang, covering product knowledge, customer service excellence, and leadership development.
- Opportunities for career advancement within Honda’s nationwide network of dealerships and service centers.
- Supportive work environment with a clear career path, regular performance reviews, and mentorship from experienced senior staff.
About Company
Honda KMG Manado is part of Honda’s extensive dealer network in Indonesia, renowned for delivering high‑quality vehicles, exceptional after‑sales service, and innovative mobility solutions. With a legacy of over 70 years in the automotive industry, Honda combines cutting‑edge technology with a customer‑centric philosophy. The Manado branch upholds these values by fostering a culture of continuous improvement, community engagement, and a steadfast dedication to meeting and exceeding the expectations of every driver and vehicle owner who walks through its doors.
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