Introduction
The Koordinator Remedial Cabang Garut is a pivotal role within our regional finance operations, focusing on the management of delinquent accounts and the facilitation of effective repayment strategies. Operating out of the Garut branch, the successful candidate will act as the primary point of contact for customers who have fallen behind on their loan installments, ensuring clear communication, respectful follow‑up, and the preservation of strong client relationships. This position works closely with the collection team, underwriting staff, and senior management to protect the company’s asset quality while supporting customers in achieving financial stability.
Responsibilities
- Provide timely and accurate information to borrowers regarding their loan repayment schedules and outstanding balances.
- Initiate reminder calls and messages for customers who are 1 to 60 days past due, using a courteous yet firm approach.
- Schedule and conduct in‑person meetings with delinquent borrowers to discuss repayment options, restructuring possibilities, and to negotiate realistic payment plans.
- Document all customer interactions in the company’s CRM system, ensuring compliance with internal policies and regulatory requirements.
- Collaborate with the Credit Risk and Legal departments to flag high‑risk accounts and to prepare necessary escalation reports.
- Assist in the preparation of weekly and monthly collection performance dashboards for branch management.
- Maintain up‑to‑date knowledge of relevant financial regulations, consumer protection laws, and internal collection guidelines.
- Participate in regular training sessions on negotiation techniques, conflict resolution, and financial counseling.
- Support the development of proactive outreach campaigns aimed at reducing future delinquencies.
- Ensure that no cash handling or cash collection is performed; all financial transactions are processed through authorized channels.
Requirements
- Minimum education: D3/D4 in Business Administration, Finance, Economics, or a related field.
- Age: 30 years or younger.
- Gender: Open to all genders.
- At least 1 year of experience in collections, remedial services, or a related customer‑facing financial role.
- Strong communication and interpersonal skills, with the ability to handle difficult conversations empathetically.
- Proficiency in Microsoft Office Suite; familiarity with 3D Max or 3ds Max is a plus, indicating adaptability to visual data tools.
- Excellent organizational skills and attention to detail for accurate record‑keeping.
- Ability to work independently as well as part of a collaborative team.
- High ethical standards and a commitment to confidentiality.
- Flexibility to work Monday through Saturday, 08:00 – 16:00.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Retirement savings plan with company matching contributions.
- Paid annual leave, sick leave, and public holidays.
- Professional development programs, including certification courses in credit management and customer service.
- Transportation allowance or company‑provided vehicle for branch duties.
- Employee assistance program offering counseling and financial planning support.
About Company
Our company is a leading financial services institution in Indonesia, dedicated to providing accessible credit solutions to individuals and small‑medium enterprises across the archipelago. With a strong presence in West Java, the Garut branch plays a vital role in supporting the local economy by offering micro‑loans, consumer financing, and tailored repayment programs. We pride ourselves on a culture of integrity, customer focus, and continuous improvement, fostering an environment where employees can grow professionally while making a positive impact on the communities we serve.
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