Introduction
Accor, a global leader in hospitality, is seeking a dynamic Reservation Manager Assistant to join our team. This role is pivotal in delivering the high‑standard guest experiences that Accor is renowned for, supporting the reservation department in a fast‑paced hotel environment. The successful candidate will work closely with senior managers, front‑desk staff, and cross‑functional teams to ensure seamless booking processes, uphold brand standards, and contribute to continuous service improvement.
Responsibilities
- Deliver exceptional guest service in line with Accor’s brand standards, responding promptly to inquiries, special requests, and reservations.
- Assist in managing daily reservation operations, including booking entry, modifications, cancellations, and overbooking mitigation.
- Coordinate with the front‑desk, housekeeping, and revenue management teams to ensure room availability aligns with guest expectations and operational capacity.
- Maintain accuracy and cleanliness of reservation databases, guaranteeing up‑to‑date information for reporting and audit purposes.
- Handle guest complaints and operational challenges with professionalism, escalating issues when necessary to preserve guest satisfaction.
- Support the team in achieving performance targets such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR).
- Participate in regular training sessions, share best practices, and mentor junior staff to foster a culture of continuous improvement.
- Prepare and present daily, weekly, and monthly operational reports to management, highlighting trends, opportunities, and areas for corrective action.
- Adhere to health, safety, and security protocols, ensuring a safe environment for guests and staff.
- Assist in the development and implementation of promotional campaigns, loyalty programs, and special packages to drive bookings.
Requirements
- Minimum education: Diploma (D3) or Bachelor’s degree (D4) in Hospitality, Business Administration, or a related field.
- At least 1–3 years of experience in a reservation or front‑office role within the hospitality industry, preferably with a recognized brand.
- Strong communication and interpersonal skills, with the ability to convey information clearly in both Indonesian and English (spoken and written).
- Professional appearance, well‑groomed, and guest‑oriented mindset.
- Demonstrated ability to work effectively in a team, under pressure, and during shift work that includes weekends and public holidays.
- Detail‑oriented, responsible, proactive, and capable of multitasking in a high‑volume environment.
- Leadership potential – ability to guide, motivate, and supervise junior staff when required.
- Proficiency with reservation systems (e.g., Opera, Amadeus) and standard office software.
- Flexibility to work the schedule: Monday to Saturday, 08:00 – 17:00.
Benefits
- Employee benefit card granting discounted rates at Accor hotels worldwide.
- Access to Accor’s comprehensive learning and development programs, including e‑learning platforms and on‑the‑job coaching.
- Clear career progression pathways, with opportunities to advance within the property or across Accor’s global portfolio.
- Participation in Corporate Social Responsibility (CSR) and ESG initiatives, allowing you to make a positive impact on local communities and the environment.
- Competitive salary package and performance‑based incentives.
- Health and wellness benefits, including medical coverage and employee assistance programs.
About Company
Accor is one of the world’s largest hospitality groups, operating more than 5,200 hotels across 110 countries. With brands ranging from luxury to economy, Accor is committed to delivering memorable experiences while championing sustainability, diversity, and inclusion. Our corporate culture encourages innovation, teamwork, and a relentless focus on guest satisfaction. By joining Accor, you become part of a global network that values your professional growth and empowers you to contribute meaningfully to the hospitality industry.
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