Introduction
We are seeking a detail‑oriented Business Channeling Administrator to join our fast‑growing financial services team. In this pivotal role, you will serve as the primary liaison between incoming business channel orders and our internal credit processing units, ensuring that each application moves smoothly from initial submission to final approval. The position offers a dynamic work environment where precision, strong communication, and a customer‑focused mindset are essential for success.
Responsibilities
- Track and follow up on all orders received through the Business Channeling platform, ensuring timely acknowledgment and processing.
- Verify and complete consumer data and financing object details within the company’s core system, maintaining 100% data accuracy.
- Enter orders into the Dicicilaja interface and transfer them to the “ACCTION” system for further handling.
- Review credit applications against RAC (Risk Assessment Committee) and grading outcomes, flagging any discrepancies for review.
- Communicate approval status, conditions, or rejections to consumers promptly and professionally.
- Dispatch survey orders to the SOC (Survey Operations Center) and monitor survey progress.
- Collaborate closely with the SHC (Senior Handling Coordinator) to coordinate pending consumer orders and resolve bottlenecks.
- Maintain an organized digital archive of all submitted documents, ensuring compliance with regulatory record‑keeping standards.
- Generate daily and weekly KPI reports on processed consumers and SLA adherence for management review.
- Identify process improvement opportunities, suggest workflow enhancements, and assist in implementing automation tools.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Experience: Entry‑level candidates are welcome; prior exposure to administrative or financial processing is a plus.
- Gender: Open to all genders.
- Technical Skills: Proficiency in Microsoft Excel, data entry, digital archiving, and basic database navigation.
- Core Competencies: Exceptional accuracy, strong analytical ability, meticulous data compilation, and a high degree of attention to detail.
- Soft Skills: Excellent verbal and written communication, customer‑service orientation, teamwork, and the ability to work under tight deadlines.
- Work Schedule: Monday‑Saturday, 08:00‑16:00.
- Key Performance Indicators (KPIs): Number of consumers processed, adherence to Service Level Agreements (SLA) for both existing and prospective customers.
Benefits
- Competitive base salary with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and public holidays.
- Professional development allowance for courses, certifications, and conferences.
- Opportunities for career advancement within a rapidly expanding fintech organization.
- Modern office environment with flexible seating and collaborative workspaces.
- Employee wellness programs, including gym memberships and mental‑health support.
About Company
Our company is a leading fintech platform that empowers individuals to access affordable credit through innovative digital channels. By combining advanced analytics with a customer‑centric approach, we streamline the loan application journey from first touchpoint to disbursement. Our culture promotes continuous learning, inclusivity, and a relentless drive to deliver exceptional financial solutions across Indonesia and beyond. Join us to be part of a forward‑thinking team that values integrity, agility, and the growth of both our clients and employees.
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