Introduction
Gokopi, a rapidly expanding specialty coffee chain headquartered in Malang, is seeking a proactive and detail‑oriented Administrator – Sales (Admin Penjualan) to join its dynamic branch team. This role serves as the backbone of daily sales operations, ensuring that orders are processed accurately, inventory levels are maintained, and internal communication flows smoothly. The ideal candidate will thrive in a fast‑paced retail environment, demonstrate strong teamwork, and possess a genuine passion for delivering excellent service to both customers and colleagues.
Responsibilities
- Process daily sales orders, verify customer information, and coordinate with the logistics team to ensure timely delivery.
- Maintain and update sales spreadsheets, inventory records, and product pricing databases with a high degree of accuracy.
- Prepare weekly and monthly sales reports, highlighting key performance indicators such as volume, revenue, and stock turnover.
- Assist the sales manager in forecasting demand, planning promotional activities, and tracking the success of marketing campaigns.
- Handle customer inquiries via phone, email, and in‑person, providing prompt resolutions and escalating issues when necessary.
- Coordinate with the finance department to reconcile daily cash receipts, manage petty cash, and ensure proper documentation of all transactions.
- Support the onboarding of new sales staff by organizing training materials, schedules, and necessary documentation.
- Ensure compliance with company policies, health and safety regulations, and local labor laws in all administrative processes.
- Contribute ideas for process improvements, workflow automation, and enhanced customer experience.
Requirements
- Minimum education: SMA/SMK or equivalent (high school diploma).
- Age: 21 years or older; no upper age limit.
- Gender: Open to all genders.
- Zero to two years of prior administrative or sales support experience (fresh graduates are encouraged to apply).
- Proficient in basic computer applications, especially Microsoft Office (Excel, Word) and familiar with point‑of‑sale (POS) systems.
- Strong organizational skills with a keen eye for detail and the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal, in Bahasa Indonesia; English proficiency is a plus.
- Demonstrated teamwork, reliability, honesty, initiative, and a proactive attitude.
- Ability to work the scheduled hours: Monday‑Saturday, 07:00 – 16:00.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Daily employee coffee allowance and occasional free tasting sessions.
- Opportunities for professional development through workshops, certifications, and on‑the‑job training.
- Paid leave, including annual vacation, sick days, and public holidays.
- Friendly and inclusive workplace culture that encourages growth and collaboration.
- Potential for career advancement within Gokopi’s expanding regional network.
About Company
Founded in 2015, Gokopi has grown from a single neighborhood coffee shop into a beloved brand known for high‑quality beans, innovative brews, and a welcoming community atmosphere. With a strong focus on sustainability, Gokopi sources its coffee directly from local farmers and supports fair‑trade practices. The Malang branch serves a vibrant customer base that includes students, professionals, and tourists, making it an ideal setting for individuals eager to contribute to a thriving retail operation while honing their administrative expertise.
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