Introduction
The Admin Business Channeling position based in Cimanggis, serving the Jabodetabek region, is a pivotal role within our fast‑growing financial services division. The successful candidate will act as the primary liaison between incoming business channel orders and our internal processing teams, ensuring that every consumer financing request is accurately captured, validated, and moved efficiently through the credit approval workflow. This role is ideal for detail‑oriented professionals who thrive in a dynamic, customer‑focused environment and who possess a solid foundation in administrative operations, data entry, and basic credit assessment procedures.
Our organization is a leading provider of consumer financing solutions, leveraging cutting‑edge technology platforms such as ACCTION and Dicicilaja to streamline loan origination and servicing. By joining our team, you will contribute directly to the company’s mission of expanding accessible credit options for individuals across the Greater Jakarta area while upholding the highest standards of integrity, accuracy, and customer service.
Responsibilities
- Promptly follow up on all incoming orders generated through the Business Channeling source, ensuring no request is left unattended.
- Collect, verify, and complete all required consumer and financing object data before entering it into the central system.
- Accurately input order details received via the Dicicilaja platform into the ACCTION system, maintaining data consistency and auditability.
- Review credit applications against RAC (Risk Assessment Criteria) results or consumer grading, and process them according to established guidelines.
- Contact applicants to communicate credit approval outcomes, providing clear explanations of next steps and any required documentation.
- Generate and dispatch survey orders to the Survey Operations Center (SOC) to initiate site verification and asset appraisal.
- Coordinate closely with the Service Hub Coordinator (SHC) to track the status of each consumer order and resolve any pending issues.
- Maintain a meticulous record of all data entries, ensuring that every customer profile is up‑to‑date and compliant with regulatory standards.
- Support the credit team by providing timely updates on RAC and grading decisions, facilitating swift loan disbursement.
- Continuously seek process improvement opportunities, suggesting enhancements to workflow efficiency and data quality.
Requirements
- Minimum education: SMA/SMK or equivalent; higher education is a plus.
- Age: 30 years or younger.
- At least one year of relevant experience in administration, finance, or customer service.
- Proficiency with computer applications, especially MS Office and specialized loan management systems (e.g., ACCTION, Dicicilaja).
- Strong attention to detail and a high level of integrity when handling confidential consumer information.
- Excellent communication skills, both written and verbal, to effectively interact with applicants, internal teams, and external partners.
- Ability to work independently while collaborating seamlessly with cross‑functional departments such as SHC and SOC.
- Analytical mindset to assess credit documentation against RAC and grading criteria.
- Flexibility to work Monday through Saturday, 08:00 – 16:00, and adapt to occasional urgent tasks.
- Gender: Open to all candidates.
Benefits
- Competitive base salary reflecting experience and performance.
- Comprehensive health allowance to support employee wellbeing.
- Annual religious holiday (Hari Raya) bonus.
- Communication allowance covering mobile and internet expenses.
- Professional development opportunities, including training on credit analysis and system usage.
- Supportive work environment with clear career progression pathways.
About Company
Our company is a leading fintech and consumer financing provider operating across Indonesia’s most vibrant metropolitan areas. With a strong emphasis on digital transformation, we combine sophisticated risk assessment models with user‑friendly platforms to deliver fast, reliable loan products to a diverse clientele. Our culture promotes innovation, transparency, and continuous learning, empowering employees to grow their skills while contributing to the financial inclusion of millions. By joining our team, you become part of a forward‑thinking organization committed to excellence, ethical practices, and the empowerment of both customers and staff.
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