Introduction
The Mitra Collection Back End (MCBE) position in Lubuk Pakam is a vital role within our multifinance organization, focused on managing overdue accounts receivable (A/R) and ensuring timely collection from our valued partners. This role is open to candidates of any educational background, with a strong emphasis on integrity, communication, and a results‑driven mindset. Candidates must be male, up to 65 years of age, and willing to work flexible hours from Monday through Sunday.
Responsibilities
- Manage and oversee the entire overdue A/R collection process to guarantee payments are received on schedule.
- Conduct on‑site visits to borrowers for direct collection efforts, building rapport while maintaining professionalism.
- Support branch offices in handling problematic partners, providing guidance and actionable solutions to mitigate risk.
- Achieve and exceed the collection targets set by senior management, contributing to the company’s overall financial health.
- Execute the retrieval of assets or units from delinquent customers, following legal and procedural guidelines.
- Maintain accurate records of all collection activities, ensuring data integrity for reporting and audit purposes.
- Collaborate with credit monitoring and loan processing teams to identify early warning signs of repayment difficulty.
- Provide regular status updates and detailed reports to management on collection performance and challenges.
Requirements
- Open to candidates with no prior experience; fresh graduates are encouraged to apply.
- Minimum age of 18 years; maximum age limit of 65 years.
- Strong understanding of multifinance business processes and a clear orientation toward achieving targets.
- Excellent interpersonal and communication skills, with proven negotiation abilities.
- High level of integrity, perseverance, attention to detail, and honesty.
- Possession of an SPPI (Surat Peringatan Penagihan Internal) card is a plus, though not mandatory.
- Ability to work flexible hours (08:00 – 16:00) and adapt to a schedule that includes weekends.
- Proficiency in credit monitoring, loan processing, debt collection, and interpersonal communication.
Benefits
- Competitive salary with performance‑based incentives tied to collection targets.
- Flexible working hours that promote work‑life balance.
- Opportunity for career advancement within a growing multifinance institution.
- Comprehensive on‑the‑job training and mentorship from experienced collection professionals.
- Health insurance and basic welfare benefits in accordance with local regulations.
- Access to professional development programs and certification support (e.g., SPPI certification).
- A supportive team environment that values ethical conduct and collaborative problem‑solving.
About Company
Our company is a leading multifinance provider operating across Indonesia, offering a wide range of financing solutions for individuals and businesses. With a strong focus on customer-centric services, we partner with various sectors—including automotive, consumer goods, and small‑medium enterprises—to deliver flexible credit products. Our mission is to empower customers through responsible financing while maintaining rigorous risk management standards. By joining our team, you will become part of an organization that values transparency, innovation, and community development, and you will have the chance to contribute directly to the financial wellbeing of our clients and partners.
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