Introduction
We are seeking a motivated and customer‑focused Cashier – Retail Sales & Customer Service to join our dynamic team in Kediri. This pivotal role serves as the front‑line ambassador of our brand, ensuring every transaction is processed accurately, every customer leaves satisfied, and our store operations run smoothly. The ideal candidate will thrive in a fast‑paced retail environment, demonstrate strong attention to detail, and embody the professionalism and courtesy that our shoppers expect.
Located in the heart of Kediri, our store offers a wide range of products ranging from everyday essentials to specialty items. As part of a growing retail chain, you will have the opportunity to develop valuable retail skills, engage with a diverse customer base, and contribute to the overall success of the business.
Responsibilities
- Process cash, credit, and electronic transactions swiftly and accurately using the store’s point‑of‑sale (POS) system.
- Provide friendly, knowledgeable, and prompt assistance to customers, answering product inquiries and resolving issues.
- Maintain a clean, organized, and well‑stocked checkout area, ensuring all merchandise is properly displayed.
- Verify the authenticity of bills and coins, and conduct regular cash drawer reconciliations at the start and end of each shift.
- Follow all store SOPs, including health and safety protocols, loss‑prevention measures, and data‑security guidelines.
- Collaborate with teammates in other departments (e.g., sales floor, inventory) to ensure a seamless shopping experience.
- Assist with basic inventory tasks such as receiving shipments, labeling, and restocking shelves when needed.
- Handle customer returns, exchanges, and refunds in accordance with company policies.
- Report any discrepancies, equipment malfunctions, or suspicious activities to the store manager promptly.
- Participate in periodic training sessions to stay updated on product knowledge, POS upgrades, and customer‑service best practices.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: Open to candidates of all ages, with a preference for individuals who can work full‑time.
- Gender: All genders are welcome.
- Residency: Must reside in or be willing to relocate to Kediri.
- Experience: Prior retail or cashier experience is advantageous but not mandatory.
- Key skills: Proficiency with cash‑handling systems, basic math, and the ability to learn the store’s POS software quickly.
- Personal attributes: Disciplined, honest, responsible, adaptable to SOPs, capable of working under pressure, and drama‑free.
- Professional appearance: Presentable and well‑groomed to reflect the store’s brand standards.
- Team player: Able to collaborate effectively with colleagues and contribute to a positive work environment.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance coverage for the employee (and optional family coverage).
- Paid leave: annual vacation, sick leave, and public holidays.
- Opportunities for career advancement and internal promotions within the retail chain.
- Regular training programs to enhance product knowledge, customer service, and POS proficiency.
- Employee discount on store merchandise.
- Supportive work schedule: Monday to Saturday, 08:00 – 17:00, with predictable shift patterns.
- Safe and clean working environment adhering to local health and safety regulations.
About Company
Our company is a leading retailer in Kediri, recognized for delivering quality products and exceptional customer service. With a network of stores across the region, we focus on creating a welcoming shopping experience that blends affordability with variety. Our commitment to community development, employee growth, and sustainable practices sets us apart in the competitive retail landscape. Joining our team means becoming part of a forward‑thinking organization that values innovation, teamwork, and the satisfaction of both customers and staff.
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