Introduction
We are seeking a motivated Customer Service Representative to join our dynamic team. This entry‑level position is open to candidates who have completed at least a high school education (SMA/SMK or equivalent) and are eager to develop professional communication skills in a fast‑paced, customer‑focused environment. The role offers a full‑time schedule from Monday to Saturday, 08:00‑17:00, providing ample opportunity to interact with a diverse client base and contribute directly to our brand’s reputation for exceptional service.
Responsibilities
- Respond promptly to inbound calls, emails, and chat inquiries, ensuring each customer receives accurate information and a courteous experience.
- Document all interactions in the CRM system, maintaining up‑to‑date records that assist in trend analysis and continuous improvement.
- Identify and resolve common product or service issues, escalating complex cases to senior support staff while following established escalation protocols.
- Provide proactive follow‑up on unresolved tickets, keeping customers informed of progress and expected resolution times.
- Collaborate with sales, logistics, and technical teams to coordinate solutions that meet customer expectations and company standards.
- Contribute ideas for improving scripts, FAQs, and self‑service resources, leveraging creativity and initiative to reduce repeat inquiries.
- Monitor key performance indicators such as average handling time, first‑contact resolution, and customer satisfaction scores, striving to exceed targets.
- Participate in regular training sessions and team meetings to stay current on product updates, policy changes, and industry best practices.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Open to all genders; both male and female candidates are encouraged to apply.
- Strong verbal and written communication skills in Bahasa Indonesia; additional language abilities are a plus.
- Demonstrated ability to take full responsibility for tasks and follow through to completion.
- Creative problem‑solving mindset with a high level of initiative.
- Customer‑service orientation with a genuine desire to deliver satisfying experiences.
- Basic computer literacy, comfortable using email, chat platforms, and standard office software.
- Ability to work flexible hours within the stipulated schedule (Monday‑Saturday, 08:00‑17:00).
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for employees.
- Paid annual leave and public holidays.
- Opportunities for professional development through workshops and certification programs.
- Friendly and inclusive workplace culture that values teamwork and personal growth.
- Employee recognition programs that celebrate outstanding service.
- Access to modern office facilities, including ergonomic workstations and a comfortable break area.
About Company
Our company is a leading player in the consumer services sector, dedicated to delivering high‑quality products and support to a growing customer base across Indonesia. With a commitment to innovation and continuous improvement, we invest heavily in technology, training, and employee empowerment. Our mission is to build lasting relationships with customers by providing reliable, friendly, and efficient service at every touchpoint. As part of our team, you will be instrumental in upholding this mission and shaping the future of customer experience within our industry.
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