Introduction
We are seeking a motivated Kolektor Lapangan Cabang Semarang to join our dynamic field collection team. This role is based in Semarang and involves direct interaction with clients to manage overdue accounts, recover payments, and maintain strong customer relationships. The ideal candidate is a self‑starter with a high degree of integrity, a willingness to work on the road, and the ability to navigate the local area efficiently.
Responsibilities
- Conduct on‑site visits to clients in the Semarang metropolitan area to negotiate repayment plans and collect outstanding balances.
- Verify customer identity and validate documentation in accordance with credit‑law regulations.
- Maintain accurate daily logs, update the central CRM system, and report collection metrics to the branch manager.
- Identify early warning signs of delinquency and recommend proactive measures to reduce future defaults.
- Coordinate with the legal department for escalated cases that may require formal notice or court action.
- Provide excellent customer service by listening to client concerns, offering flexible payment options, and preserving the company’s reputation.
- Ensure compliance with all internal policies, data privacy standards, and relevant financial legislation.
- Participate in weekly team meetings to share field insights, discuss challenging cases, and suggest process improvements.
- Maintain the company‑issued motorcycle, ensuring it is road‑worthy and equipped with necessary safety gear.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Open to all genders; no age limit.
- Active SIM C driver’s license and personal motorcycle for field mobility.
- Strong knowledge of credit collection practices and basic legal concepts related to debt recovery.
- Excellent communication and negotiation skills, with the ability to remain calm under pressure.
- Proven adaptability; ability to quickly learn new routes, procedures, and software tools.
- Prior experience in field collection or as a collector is a plus. Candidates should be prepared to submit supporting documents such as work experience letters, reference letters, or a “paklaring” (employment certificate).
- Familiarity with the Semarang city area and its neighborhoods is highly desirable.
Benefits
- Clear career progression path with regular performance‑based promotions.
- Competitive basic salary plus an uncapped bonus structure tied to collection results.
- Transportation allowance and prepaid phone credit to support field activities.
- Private health insurance covering medical, dental, and vision expenses.
- Professional development opportunities, including training in credit law, negotiation tactics, and digital collection platforms.
- Supportive team environment with regular coaching and feedback sessions.
About Company
Our company is a leading financial services provider in Indonesia, specializing in consumer credit, micro‑loans, and small‑business financing. With a strong presence across Java, we are committed to fostering financial inclusion while maintaining rigorous risk management standards. We value integrity, customer focus, and continuous improvement, offering employees a stable yet dynamic workplace where innovation is encouraged and achievements are recognized.
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