Introduction
We are seeking a dynamic Senior Account Services Manager to join our fast‑growing cargo and logistics division. In this pivotal role, you will act as the primary liaison between our organization and its most valuable clients, driving revenue growth, expanding market reach, and ensuring the highest level of service delivery. The ideal candidate combines strong analytical abilities with exceptional relationship‑building skills, and thrives in a fast‑paced environment where strategic thinking and operational excellence are essential.
Responsibilities
- Conduct comprehensive market analysis to identify emerging opportunities in the cargo, air, sea, and multimodal logistics sectors.
- Develop and execute strategic account plans that expand existing relationships and capture new, high‑value customers.
- Assess client needs and design customized logistics solutions, including land, maritime, and aerial transport, ensuring alignment with their supply‑chain objectives.
- Lead price negotiations, draft contracts, and establish Service Level Agreements (SLAs) that protect both client interests and company profitability.
- Coordinate closely with operations, customer service, and transportation teams to guarantee seamless shipment execution and on‑time delivery.
- Manage a portfolio of VIP accounts, performing regular site visits, performance reviews, and proactive follow‑ups to maintain high satisfaction levels.
- Monitor account performance metrics, track sales targets, and implement corrective actions to achieve quarterly and annual revenue goals.
- Address client complaints promptly, leveraging problem‑solving techniques to resolve issues while preserving long‑term relationships.
- Oversee all account administration tasks, including data reconciliation, invoice generation, and timely collection of receivables.
- Prepare detailed sales reports, market trend analyses, and activity summaries for senior management review.
Requirements
- Bachelor’s degree (S1) in Business, Logistics, Supply Chain Management, or a related field.
- Minimum of 1 year of proven experience in account management, preferably within cargo, freight forwarding, or logistics services.
- Strong analytical skills with the ability to interpret sales data, market trends, and performance indicators.
- Excellent public speaking and presentation abilities to effectively convey solutions to diverse stakeholders.
- Proficiency in sales negotiation, contract drafting, and SLA management.
- Solid understanding of multimodal transportation options and regulatory requirements.
- High level of professionalism, strong interpersonal skills, and a customer‑centric mindset.
- Competence in strategic accounting concepts and financial reconciliation.
- All genders are welcome; no age limitation is imposed.
- Availability to work Monday‑Saturday, 08:00‑17:00.
Benefits
- Competitive base salary with performance‑based bonuses tied to account growth.
- Comprehensive health, dental, and vision insurance plans.
- Paid annual leave, public holidays, and additional days for seniority milestones.
- Professional development budget for certifications, workshops, and industry conferences.
- Company‑provided transportation allowance or vehicle fleet usage for client visits.
- Employee assistance program and wellness initiatives promoting work‑life balance.
- Opportunities for career advancement within a rapidly expanding logistics network.
About Company
Our company is a leading provider of integrated logistics solutions in the region, offering end‑to‑end services that include freight forwarding, customs clearance, warehousing, and value‑added supply‑chain management. With a robust network of partners across sea, air, and land routes, we enable businesses of all sizes to move goods efficiently and cost‑effectively. Our commitment to technology‑driven operations, sustainability, and continuous improvement has positioned us as a trusted partner for multinational corporations, SMEs, and emerging e‑commerce platforms. Join us and become part of a forward‑thinking team that values innovation, collaboration, and customer success.
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