Introduction
We are seeking a dynamic Assistant Program Wellness Manager to join our thriving hospitality team. This pivotal role supports the delivery of exceptional guest experiences by overseeing wellness initiatives, coordinating cross‑departmental activities, and ensuring that service standards consistently exceed expectations. The position is full‑time, operates on a Monday‑Saturday schedule (08:00‑17:00), and offers the opportunity to grow within a vibrant hotel environment that values professionalism, innovation, and guest‑centric service.
Responsibilities
- Assist the Wellness Program Manager in planning, launching, and monitoring wellness‑focused services such as spa treatments, fitness classes, and health‑oriented dining options.
- Coordinate daily operations with housekeeping, front office, food & beverage, and maintenance departments to guarantee seamless guest experiences.
- Deliver personalized guest service, addressing inquiries, handling special requests, and resolving issues promptly while adhering to brand standards.
- Maintain meticulous records of wellness program participation, guest feedback, and key performance indicators to support data‑driven improvements.
- Ensure all areas under your supervision meet strict cleanliness, safety, and hygiene standards in line with hotel SOPs.
- Prepare and present weekly operational reports, highlighting achievements, challenges, and actionable recommendations for senior management.
- Train and mentor junior staff on service excellence, effective communication, and wellness product knowledge.
- Participate in shift rotations, including weekends and public holidays, to provide continuous coverage and support for high‑traffic periods.
- Promote a culture of continuous improvement by suggesting new wellness concepts, partnerships with local health providers, and innovative guest engagement strategies.
- Uphold the hotel’s brand reputation by modeling professional appearance, ethical conduct, and a proactive attitude at all times.
Requirements
- Minimum education: D3/D4 (Associate or Diploma) in Hospitality Management, Business Administration, or a related field; SMA/SMK acceptable with relevant experience.
- Prior experience in the hospitality sector, preferably within wellness, spa, or food & beverage operations.
- Excellent communication skills; proficiency in English is a distinct advantage.
- Strong interpersonal abilities, capable of working both independently and collaboratively within multi‑disciplinary teams.
- Demonstrated professionalism, punctuality, honesty, and a customer‑focused attitude.
- Flexibility to work shift schedules, including weekends and holidays, while maintaining high energy levels.
- Service‑excellence mindset with a clear orientation toward guest satisfaction and loyalty.
- Ability to perform under pressure, prioritize tasks efficiently, and exhibit high initiative.
- Technical competence in basic computer applications (MS Office, property management systems) and familiarity with wellness program software is a plus.
Benefits
- Competitive salary package aligned with industry standards.
- Comprehensive health and dental insurance for employee and eligible dependents.
- Opportunities for professional development, including sponsored training, certification courses, and mentorship programs.
- Employee wellness initiatives such as discounted spa treatments, gym memberships, and healthy meal options.
- Paid annual leave, sick leave, and statutory holidays.
- Performance‑based bonuses and recognition awards.
- Uniform allowance and grooming stipend to maintain a polished appearance.
- Access to staff accommodation or transportation assistance for eligible candidates.
About Company
Our hotel is a leading name in the hospitality industry, renowned for delivering luxurious accommodations, world‑class dining, and innovative wellness experiences. With a portfolio that spans boutique properties and upscale resorts, we pride ourselves on a culture that empowers employees, embraces diversity, and fosters continuous improvement. By joining our team, you become part of a forward‑thinking organization that invests in its people, champions sustainable practices, and consistently sets new benchmarks for guest satisfaction.
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