Introduction
Adira Finance, a leading multifinance institution in Indonesia, is seeking a motivated and detail‑oriented Remedial Officer – Collection to join our dynamic team in the Kalimantan region. This position is open for placement in several cities, including Muara Teweh, Singkawang, Pontianak, Sintang, Pangkalan Bun, Sampit, Palangkaraya, Banjarmasin, Balikpapan, Samarinda, and Tarakan. The successful candidate will play a critical role in ensuring timely collection of overdue receivables (A/R) while upholding the highest standards of professionalism and integrity.
Responsibilities
- Manage end‑to‑end collection processes for overdue accounts, ensuring all activities are completed within stipulated timelines.
- Monitor and analyze aging reports, identify high‑risk accounts, and develop targeted recovery strategies.
- Conduct outbound calls, send formal reminders, and negotiate repayment plans with borrowers in a courteous yet firm manner.
- Collaborate closely with the credit underwriting team to understand loan terms and assess the feasibility of restructuring proposals.
- Maintain accurate and up‑to‑date records of all collection activities in the company’s CRM system.
- Prepare regular performance dashboards and reports for senior management, highlighting key metrics such as recovery rate, delinquency trends, and collection efficiency.
- Ensure compliance with internal policies, regulatory requirements, and consumer protection laws throughout the collection process.
- Participate in cross‑functional meetings to provide insights on collection challenges and suggest process improvements.
- Provide mentorship and guidance to junior collection staff, fostering a collaborative and results‑driven environment.
- Represent Adira Finance in field visits when necessary, building constructive relationships with clients and local stakeholders.
Requirements
- Education: Minimum D3/D4 (or S1) in any discipline; fresh graduates are welcome.
- Experience: At least 1 year of experience in credit monitoring, loan processing, or debt collection is preferred, though strong candidates without experience may be considered.
- Age: No strict upper limit, but candidates should ideally be 30 years old or younger.
- Gender: Male (as specified by the hiring manager).
- Technical Skills: Familiarity with credit assessment, loan processing, and debt collection procedures; proficient in using collection software and Microsoft Office.
- Soft Skills: Excellent interpersonal and communication abilities, strong negotiation tactics, high integrity, resilience, meticulous attention to detail, and honesty.
- Business Acumen: Understanding of multifinance business models and a results‑oriented mindset.
- Work Schedule: Monday to Saturday, 08:00 – 16:00.
- Placement Options: Choose a location that matches your domicile from the list of Adira Finance branches across Kalimantan.
Benefits
- Competitive salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Retirement savings plan (BPJS Ketenagakerjaan) and statutory employee benefits.
- Professional development programs, including certification courses and on‑the‑job training.
- Opportunities for career advancement within a fast‑growing financial group.
- Transportation allowance and meal vouchers for on‑site workdays.
- Employee assistance program offering counseling and wellness resources.
- Annual performance appraisal with clear pathways to promotion.
About Company
Adira Finance is one of Indonesia’s most trusted providers of consumer financing, auto loans, and small‑business credit solutions. With a robust network spanning more than 30 provinces, the company prides itself on delivering innovative financial products that empower individuals and businesses to achieve their goals. In Kalimantan, Adira Finance operates a strategic cluster of branches that serve both urban and rural communities, supporting economic growth across the region.
Our corporate culture emphasizes ethical conduct, customer‑centricity, and continuous improvement. We invest heavily in technology and talent, ensuring that our employees have the tools and knowledge necessary to excel in a competitive marketplace. Join us to be part of a forward‑thinking organization where your contributions directly impact the financial well‑being of thousands of customers.
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