Introduction
We are a rapidly growing tutoring centre located in Kebon Jeruk, West Jakarta, dedicated to providing high‑quality supplementary education for students of all ages. To support our expanding operations, we are seeking a diligent and personable Administrative Staff to serve as the front‑line liaison between students, parents, instructors, and management. This role is ideal for a motivated individual who thrives in a busy environment, enjoys interacting with people, and possesses strong organizational abilities.
Responsibilities
- Answer incoming telephone calls promptly, field inquiries from students and parents, and provide accurate information about courses, schedules, and registration procedures.
- Create, update, and maintain the weekly and monthly lesson schedules, including onboarding new students, processing cancellations, and arranging make‑up sessions.
- Manage student records: record attendance, update contact details, monitor progress reports, and ensure data confidentiality in accordance with privacy regulations.
- Handle general administrative tasks such as filing, processing tuition payments, preparing receipts, and ordering teaching materials or office supplies.
- Coordinate closely with instructors and centre managers to communicate changes, resolve conflicts, and support smooth day‑to‑day operations.
- Promote the centre’s programs to prospective families, conduct tours of the facility, and guide them through the enrollment process.
- Maintain a clean, orderly, and welcoming reception area, ensuring that promotional materials are up‑to‑date and that the environment reflects the centre’s professional standards.
- Utilize Microsoft Office (Word, Excel, PowerPoint) and any proprietary database systems to generate reports, track financial transactions, and assist in budgeting activities.
- Assist in organizing special events such as open houses, parent‑teacher meetings, and exam preparation workshops.
Requirements
- Minimum education: High School (SMA/SMK) or equivalent; a background in administration, office management, or education is a strong advantage.
- Preferably female candidates, in line with the centre’s current staffing policy.
- No prior experience required, though experience in customer service or office support will be valued.
- Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is a plus.
- Strong organizational skills, meticulous attention to detail, and the ability to multitask under tight deadlines.
- Comfortable using computer applications, especially Microsoft Office, and quick to learn new database or financial management tools.
- Interpersonal aptitude to work collaboratively with teachers, parents, and management while maintaining a positive, solution‑focused attitude.
- Flexibility to work Monday through Saturday, 10:00 – 18:00, with occasional overtime during exam periods or special events.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health insurance and employee wellness programs.
- Professional development opportunities, including workshops on educational administration and customer service excellence.
- Discounted tuition for personal or family members who wish to enroll in our courses.
- Paid annual leave, sick leave, and public holiday compensation.
- A supportive team environment with regular staff socials and team‑building activities.
About Company
Founded in 2015, our centre has become one of Jakarta’s most trusted names in supplemental education, offering a wide range of programs from primary school enrichment to university entrance exam preparation. We pride ourselves on small class sizes, qualified instructors, and a curriculum that blends traditional teaching methods with modern technology. Our mission is to empower every learner to achieve academic excellence while fostering confidence and lifelong learning habits. By joining our team, you will play a pivotal role in shaping the educational journeys of countless students and contribute to the continued success of a respected community institution.
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