Introduction
We are seeking a proactive and detail‑oriented Administrator Retur Gudang to join our dynamic logistics and customer service team. This role is critical in ensuring that product returns, warranty claims, and exchanges are processed efficiently, accurately, and with a high level of customer satisfaction. The successful candidate will serve as the central hub for RMA (Return Merchandise Authorization) activities, collaborating closely with warehouse staff, technicians, suppliers, and internal sales teams.
Responsibilities
- Manage the end‑to‑end RMA process for both external customers and internal store requests, including returns, warranty claims, and product exchanges.
- Verify the completeness and accuracy of all claim documentation such as invoices, warranty cards, and photographic evidence.
- Coordinate with the warehouse, technical service, and external vendors to facilitate smooth handling of returned items.
- Enter, update, and maintain RMA data in the company’s ERP system in real‑time, ensuring data integrity.
- Track the status of each RMA item throughout its lifecycle—shipping, repair, replacement, and final closure.
- Prepare daily and weekly performance reports highlighting progress, pending items, and any bottlenecks.
- Archive all RMA related documents systematically for easy retrieval and compliance audits.
- Communicate status updates to relevant internal teams and provide clear, courteous information to customers regarding their claims.
- Identify recurring issues in the return process and propose process improvements to reduce turnaround time.
- Support periodic inventory reconciliations to ensure returned items are accurately reflected in stock records.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of experience in an administrative role, preferably handling electronic product returns or warranty processes.
- Strong attention to detail and a methodical approach to documentation.
- Proficiency with Microsoft Excel and experience using data‑entry or ERP systems.
- Excellent written and verbal communication skills; able to liaise effectively across departments.
- Demonstrated ability to manage time, meet deadlines, and work independently in a fast‑paced environment.
- Male candidates are preferred, as per current operational requirements.
- Flexibility to work Monday through Saturday, 08:30 – 17:30.
Benefits
- Competitive salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave and additional days for religious holidays.
- Professional development programs, including training on ERP systems and customer service excellence.
- Transportation allowance and meals provided during work hours.
- Opportunities for career advancement within a growing electronics retail organization.
- Friendly, collaborative work environment that values teamwork and continuous improvement.
About Company
Our client is a leading retailer in the consumer electronics sector, operating an extensive network of brick‑and‑mortar stores and an online platform that serves millions of customers nationwide. With a strong commitment to after‑sales service, the company has built a reputation for reliable warranty support and hassle‑free returns. By leveraging advanced inventory management systems and a customer‑centric culture, the organization continuously strives to enhance the overall shopping experience. Joining this team means becoming part of a forward‑thinking company that invests in its people, embraces technology, and maintains high standards of operational excellence.
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