Introduction
We are seeking a motivated and customer‑focused Staff Outlet Sales and Customer Service professional to join our dynamic retail team. This role is pivotal in delivering a memorable shopping experience, supporting daily outlet operations, and upholding the brand’s reputation for quality and service excellence. The successful candidate will work in a fast‑paced environment, interacting directly with customers, handling transactions, and ensuring the outlet remains clean, organized, and well‑stocked.
Responsibilities
- Greet every customer with a warm and professional attitude, promptly addressing inquiries and providing product recommendations.
- Assist customers throughout the entire purchase cycle, including order taking, payment processing, and product hand‑over, while ensuring accuracy and compliance with company policies.
- Maintain the cleanliness and visual appeal of the outlet, following the company’s standard operating procedures (SOP) for hygiene, display arrangement, and safety.
- Prepare products or services according to SOP guidelines, ensuring consistency, quality, and timely delivery.
- Conduct regular inventory checks, report low‑stock items, and support the replenishment process to prevent stock‑outs.
- Collaborate with teammates and supervisors to resolve operational issues, share best practices, and contribute to a cohesive team atmosphere.
- Operate within a shift schedule that includes evenings, weekends, and public holidays, demonstrating flexibility and reliability.
- Utilize basic administrative skills—such as record‑keeping, data entry, and reporting—to support outlet management.
- Continuously seek opportunities for personal development, attend training sessions, and stay informed about product updates and industry trends.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Up to 25 years old; no upper age limit for experience‑based candidates.
- Gender: Open to all genders.
- Experience: At least 1 year in retail, food & beverage (F&B), or a customer‑service oriented role; experience in a similar outlet environment is a strong advantage.
- Key Skills: Strong verbal communication, friendly demeanor, attention to detail, basic administrative abilities, and proficiency in handling POS systems.
- Personal Attributes: Team player, disciplined, responsible, punctual, and able to work under pressure while maintaining a positive attitude.
- Work Schedule: Tuesday to Sunday, 09:00 – 17:00, with shift rotation that may include weekends and holidays.
- Physical Requirements: Ability to stand for extended periods, lift moderate loads (up to 15 kg), and maintain a clean and orderly workspace.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health insurance coverage.
- Paid leave, including annual leave, sick leave, and public holidays.
- Opportunities for career advancement and internal promotions.
- Regular training programs focused on customer service excellence, product knowledge, and soft‑skill development.
- Employee discounts on company products and services.
- Supportive work environment that values teamwork, diversity, and continuous improvement.
About Company
Our company is a leading retailer in the region, known for delivering high‑quality products and exceptional customer experiences across multiple outlets. With a strong emphasis on community engagement, sustainability, and innovation, we continually invest in our people to ensure they have the tools and training needed to thrive. Joining our team means becoming part of a forward‑thinking organization that celebrates achievement, encourages creativity, and prioritizes the well‑being of both customers and employees.
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