Introduction
The Steward Layanan Penumpang (Passenger Service Steward) is a front‑line role that ensures every traveler experiences a smooth, safe, and pleasant journey from the moment they arrive at the terminal until they board the aircraft. Operating six days a week (Monday‑Saturday) from 08:00 to 17:00, the successful candidate will represent the airline’s brand through a professional appearance, courteous interaction, and attentive service. This position is ideal for individuals who thrive in a fast‑paced hospitality environment, enjoy teamwork, and possess a genuine passion for delivering high‑quality passenger care.
Responsibilities
- Greet passengers with a friendly and approachable demeanor, providing clear information about check‑in procedures, boarding gates, and flight schedules.
- Assist passengers with luggage handling, wheelchair access, and special‑needs accommodations, ensuring compliance with safety regulations.
- Maintain the cleanliness and orderliness of the boarding lounge, check‑in counters, and adjacent public areas, including regular sanitisation of high‑touch surfaces.
- Serve food and beverage items according to airline standards, handling special dietary requests and ensuring timely replenishment of service stations.
- Monitor and enforce boarding protocols, guiding passengers through security checkpoints and ensuring proper documentation is presented.
- Respond promptly to passenger inquiries, resolve minor complaints on‑spot, and escalate complex issues to supervisory staff when necessary.
- Collaborate closely with ground‑handling teams, flight crew, and security personnel to coordinate smooth aircraft turnaround and passenger flow.
- Perform routine safety checks of equipment such as trolleys, carts, and service stations, reporting any defects to maintenance teams.
- Document daily activities, passenger feedback, and incident reports in the airline’s operational system.
- Continuously update knowledge of airline policies, health‑safety guidelines, and customer‑service best practices through regular training sessions.
Requirements
- Minimum education: SMA/SMK or equivalent.
- All genders are welcome to apply.
- Age limit: up to 30 years old (adjusted to typical industry standards).
- Strong personal presentation with a neat, attractive appearance.
- Disciplined work ethic and punctuality.
- Excellent communication skills in Bahasa Indonesia; additional language proficiency is a plus.
- Polite and respectful manner when interacting with passengers and colleagues.
- Prior experience in food‑and‑beverage service or passenger handling is highly preferred.
- Good attitude, positive mindset, and willingness to learn.
- Ability to work both independently and as part of a collaborative team.
- Basic knowledge of safety and emergency procedures in an airport environment.
- Physical stamina to stand for extended periods and lift moderate loads (up to 20 kg).
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Meal and transportation allowances.
- Opportunities for career progression within the airline’s ground‑service network.
- Regular training programs, including customer‑service excellence and safety certifications.
- Paid annual leave and statutory holidays.
- Employee assistance program and wellness initiatives.
About Company
Our airline is a leading carrier in the Southeast Asian market, committed to delivering safe, reliable, and customer‑focused air travel. With a fleet that serves both domestic and international destinations, we pride ourselves on a culture of continuous improvement, innovation, and hospitality. By joining our team, you become part of a dynamic organization that values diversity, invests in employee development, and strives to exceed passenger expectations at every touchpoint.
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