Introduction
We are seeking a highly motivated Supervisor Senior Data Analyst to join our dynamic automotive aftermarket team. This pivotal role bridges the gap between raw data and actionable business strategies, ensuring our sales, service, and spare‑part divisions operate with maximum efficiency and customer satisfaction. The ideal candidate holds at least a bachelor’s degree, possesses strong analytical instincts, and thrives in a fast‑paced environment where data‑driven decisions shape market leadership.
Responsibilities
- Analyze the customer database—both new acquisitions and repeat orders—using segmentation techniques to uncover high‑potential prospects and feed the sales pipeline.
- Conduct regular market‑share assessments for the automotive sector within the designated region, benchmarking our performance against key competitors.
- Map potential customers and distribute actionable insights to Sales and Aftersales teams, enabling targeted outreach via visits or calls.
- Examine vehicle entry data and service histories to forecast upcoming maintenance needs and schedule proactive service reminders.
- Study parts usage patterns and vehicle profiles to predict precise spare‑part replenishment requirements, reducing inventory waste.
- Develop detailed visitation maps for Aftersales crews, aligning field activities with identified service and parts demand hotspots.
- Monitor customer‑satisfaction indicators across the 3S (Sales, Service, Spare‑part) ecosystem, spotting trends and pain points.
- Prepare evidence‑based recommendations for service improvement, addressing complaints and feedback to bolster loyalty.
- Collaborate closely with Branch Managers, Service Managers, and cross‑functional teams to translate analytical findings into executable strategies.
- Maintain and enhance large‑scale databases using Excel, SQL, and visualization tools, ensuring data integrity and accessibility.
Requirements
- Education: Minimum Bachelor’s degree (S1) in Business, Statistics, Computer Science, or a related field.
- Experience: At least 1 year of hands‑on experience in data analysis within the automotive or related consumer‑goods industry.
- Technical Skills: Proficiency in Excel, SQL, and data‑visualization platforms (e.g., Power BI, Tableau) for mapping and reporting.
- Analytical Ability: Strong competence in segmentation, predictive modeling, and translating raw numbers into clear, actionable strategies.
- Communication: Excellent verbal and written communication skills; ability to present complex insights to both technical and non‑technical audiences.
- Industry Knowledge: Familiarity with automotive dealer operations, vehicle life‑cycle, and aftersales service processes.
- Soft Skills: High customer‑centric mindset, proactive problem‑solving, teamwork orientation, and meticulous attention to detail.
- Work Schedule: Monday to Saturday, 08:00 – 17:00.
- Gender: Open to all genders.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and public holidays.
- Professional development budget for certifications, workshops, and conferences.
- Transportation allowance or company‑provided vehicle for field‑related activities.
- Employee assistance program focusing on work‑life balance and mental wellbeing.
- Opportunities for career progression into senior analytics or managerial roles.
About Company
Our company is a leading player in the Indonesian automotive aftermarket, operating an extensive network of dealerships, service centers, and spare‑part outlets across the archipelago. With a commitment to innovation, we leverage advanced analytics to stay ahead of market trends, delivering superior service experiences to millions of vehicle owners. Our corporate culture emphasizes collaboration, continuous learning, and a relentless focus on customer satisfaction. Joining our team means becoming part of a forward‑thinking organization that values data‑driven insight as a core competitive advantage.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now