Introduction
We are seeking a dynamic Supervisor of Ride Operations and Service (Supervisor Wahana Operasional dan Pelayanan) to join our fast‑growing amusement‑park team. The ideal candidate will lead a dedicated crew responsible for the safe, efficient, and enjoyable operation of all park attractions. This role offers a unique blend of hands‑on operational oversight, team leadership, and guest‑service excellence within a vibrant entertainment environment.
Responsibilities
- Coordinate daily activities of the ride‑operations team, ensuring optimal staff allocation and adherence to the published work schedule.
- Develop, implement, and monitor standard operating procedures (SOPs) that align with industry safety standards and local regulatory requirements.
- Conduct regular safety inspections of rides, equipment, and surrounding areas, documenting findings and initiating corrective actions promptly.
- Lead pre‑shift briefings, providing clear instructions on operational priorities, emergency protocols, and guest‑service expectations.
- Train new hires and provide ongoing coaching to existing staff on technical operation, guest interaction, and crisis management.
- Manage incident reporting, root‑cause analysis, and post‑incident follow‑up to continuously improve safety performance.
- Collaborate with maintenance, marketing, and guest‑relations departments to synchronize ride availability with promotional events and peak‑traffic periods.
- Prepare daily, weekly, and monthly performance reports covering attendance, downtime, maintenance requests, and customer satisfaction metrics.
- Maintain inventory of spare parts, safety equipment, and consumables, coordinating re‑orders to prevent operational disruptions.
- Uphold a professional, calm, and decisive demeanor under pressure, especially during high‑traffic weekends, holidays, and shift changes.
Requirements
- Minimum education: Bachelor’s degree (S1) in any field; technical or hospitality majors are a plus.
- At least 1–2 years of supervisory experience in amusement‑park attractions, tourism, or a related customer‑facing environment.
- Strong understanding of ride‑operation mechanics, safety regulations, and emergency response procedures.
- Excellent communication and interpersonal skills; ability to motivate a diverse team and handle guest concerns effectively.
- Proven ability to work flexible shifts, including weekends, holidays, and night rotations.
- Leadership qualities: decisive, responsible, and able to thrive under high‑stress situations.
- Basic computer literacy (MS Office, scheduling software) and familiarity with incident‑reporting tools.
- Physical stamina to conduct on‑site inspections and assist in minor mechanical tasks when needed.
- Open to candidates of any gender.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid annual leave, sick days, and additional holiday allowances for shift work.
- Professional development opportunities, including certified safety training and leadership workshops.
- Uniforms, meals, and transportation allowances provided.
- Employee discount programs for park attractions, food & beverage, and merchandise.
- Friendly, inclusive workplace culture that values teamwork and innovation.
About Company
Our client is a leading entertainment destination in Indonesia, operating a premier amusement park that attracts millions of visitors each year. With a commitment to delivering unforgettable experiences, the park continuously invests in state‑of‑the‑art rides, immersive themed zones, and world‑class guest services. The organization prides itself on a safety‑first philosophy, sustainable operations, and a vibrant corporate culture that encourages creativity, growth, and community engagement.
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