Introduction
We are seeking enthusiastic and customer‑focused individuals to join our hospitality team as Waiter / Waitress – Pelayanan Restoran (Shift Pagi/Sore) at the vibrant Lippo Karawaci complex in Kota Tangerang. This position offers a dynamic work environment where you will be the face of our restaurant, ensuring every guest enjoys a memorable dining experience. Whether you are starting your career in food‑service or looking to deepen your expertise, this role provides valuable hands‑on training, a supportive team, and the chance to develop professional skills in a fast‑paced, high‑traffic setting.
Responsibilities
- Greet guests promptly and courteously, presenting menus and answering any questions about dishes, beverages, and daily specials.
- Take accurate food and drink orders using POS systems, ensuring any dietary restrictions or special requests are clearly communicated to the kitchen.
- Serve meals and beverages in a timely manner, adhering to portion control standards and proper presentation guidelines.
- Monitor table progress, replenish condiments, clear used dishes, and maintain a clean, orderly dining area throughout each shift.
- Handle cash, credit card transactions, and end‑of‑shift cash reconciliation with precision and honesty.
- Collaborate closely with kitchen staff, bussers, and fellow servers to coordinate service flow and resolve any guest concerns quickly.
- Maintain knowledge of current promotions, loyalty programs, and upselling techniques to maximize guest satisfaction and revenue.
- Participate in pre‑shift briefings and post‑shift debriefs, providing feedback on guest experiences and suggesting improvements.
- Uphold health, safety, and sanitation standards in accordance with local regulations and company policies.
- Assist with inventory checks, restocking of service stations, and occasional deep‑cleaning tasks as needed.
Requirements
- Minimum education: SMA/SMK/Sederajat (high school diploma or equivalent).
- Age between 18 and 30 years.
- All genders are welcome to apply.
- Strong work ethic, reliability, and a genuine desire to learn and grow in the hospitality industry.
- Ability to work independently as well as part of a collaborative team.
- Excellent communication and interpersonal skills; a friendly, approachable demeanor.
- Prior experience in a café or restaurant setting is a plus but not mandatory.
- Flexibility to work the designated shift: 10:00 – 20:00, Tuesday through Sunday.
- Basic proficiency with point‑of‑sale (POS) systems and handling cash transactions.
- Physical stamina to stand for extended periods and carry trays or plates safely.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Meal allowance or complimentary staff meals during shifts.
- Opportunities for career advancement into supervisory or managerial roles.
- Comprehensive on‑the‑job training covering service standards, food safety, and customer relationship management.
- Health and safety insurance coverage as per Indonesian labor regulations.
- Employee discounts at all Lippo Karawaci retail and dining outlets.
- Friendly, multicultural work environment that encourages teamwork and professional development.
About Company
Lippo Karawaci is a premier mixed‑use development in Kota Tangerang, known for its modern retail spaces, entertainment venues, and a wide array of dining concepts ranging from casual cafés to upscale restaurants. The complex attracts a diverse clientele, including families, professionals, and tourists, providing a bustling backdrop for hospitality professionals to hone their craft. Our restaurant emphasizes quality service, innovative menu offerings, and a warm, inviting atmosphere that reflects the broader Lippo brand’s commitment to excellence and community engagement.
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