Introduction
We are seeking an enthusiastic and dedicated Waitress – Customer Service & Dining Support to join our vibrant hospitality team. This role is perfect for individuals who thrive in fast‑paced environments, love interacting with guests, and have a solid foundation in Indonesian cuisine and basic hospitality principles. If you are a detail‑oriented, honest professional with a passion for delivering memorable dining experiences, we want to hear from you.
Responsibilities
- Provide attentive, courteous, and prompt service to all guests, ensuring a positive dining experience from arrival to departure.
- Take accurate food and beverage orders, convey special requests to the kitchen, and serve dishes according to restaurant standards.
- Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and dietary restrictions, to guide guests effectively.
- Assist in setting up dining areas, arranging tables, and ensuring that all service stations are stocked with necessary supplies.
- Collaborate closely with kitchen staff, bar personnel, and fellow waitstaff to coordinate orders and resolve any service issues swiftly.
- Handle cash transactions, process credit card payments, and reconcile receipts at the end of each shift.
- Adhere to food safety and hygiene regulations, performing regular cleaning of workstations and dining areas.
- Respond to guest feedback, address concerns professionally, and follow up to guarantee satisfaction.
- Participate in team briefings, training sessions, and occasional promotional events to stay updated on new menu items and service protocols.
- Work flexible hours, including weekends and holidays, while maintaining a reliable attendance record.
Requirements
- Minimum education: D3/D4 degree; high school (SMA/SMK) graduates with basic hospitality training are strongly preferred.
- At least 2 years of proven experience in a similar waitress or front‑of‑house position.
- Age limit: maximum 27 years.
- Excellent command of Indonesian cuisine fundamentals and a willingness to learn regional specialties.
- Strong interpersonal skills: honest, quick‑thinking, and well‑mannered.
- Ability to work both independently and as part of a cohesive team.
- Proficiency in handling food and beverage service, including knowledge of proper table settings and etiquette.
- Flexibility to work Monday through Saturday, 08:00 – 17:00, with occasional overtime during peak periods.
- Gender: Female (as per company policy).
Benefits
- Competitive salary with performance‑based incentives.
- Meal allowances and complimentary staff meals during shifts.
- Health insurance and occupational safety coverage.
- Opportunities for professional development, including hospitality workshops and language courses.
- Friendly, supportive work environment that values teamwork and personal growth.
- Paid annual leave, sick leave, and public holiday pay.
- Uniform provision and regular training on service excellence.
About Company
Our company is a well‑established restaurant chain renowned for delivering authentic Indonesian flavors combined with modern dining experiences. With a commitment to quality, cultural heritage, and exceptional customer service, we have earned a loyal clientele and numerous industry accolades. We invest heavily in our staff, offering continuous training and clear pathways for career advancement. Join us and become part of a dynamic team that celebrates culinary tradition while embracing innovation.
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