Introduction
The Collector – Tual Branch Office position is a critical role within our finance operations, responsible for maintaining healthy cash flow and ensuring that customers meet their payment obligations. This full‑time role is based at our Tual branch and offers a dynamic environment where strong communication and negotiation skills are valued. Candidates will work Monday through Saturday, from 08:30 to 17:30, collaborating closely with the Credit & Collection team to achieve collection targets while upholding the highest standards of professionalism.
Responsibilities
- Provide clear, courteous information to customers regarding outstanding balances, due dates, and payment options, helping to prevent delinquency.
- Execute collection activities in strict accordance with company SOPs, including timely follow‑ups, accurate recording of interactions, and escalation when necessary.
- Achieve or exceed collection targets for the designated geographic area by applying effective negotiation techniques and tailored payment plans.
- Maintain detailed records of all collection attempts, customer responses, and settlement agreements in the CRM system.
- Collaborate with the Credit Analyst team to verify credit limits, resolve disputes, and update customer credit profiles.
- Prepare regular reports on collection performance, highlighting trends, challenges, and recommendations for process improvements.
- Participate in periodic training sessions on regulatory compliance, data privacy, and advanced negotiation tactics.
- Support other finance functions such as invoicing verification and account reconciliation when workload permits.
Requirements
- Minimum education: D3/D4 (any field); a background in finance, business, or a related discipline is advantageous.
- Age limit: up to 28 years old.
- Gender: Male (as stipulated by current operational guidelines).
- At least 1 year of experience in credit, collections, or a related customer‑facing role. Fresh graduates with strong communication skills are also encouraged to apply.
- Proven ability to negotiate payment arrangements and handle difficult conversations with professionalism.
- Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is a plus.
- Strong analytical mindset with the ability to interpret financial data and identify risk patterns.
- High level of integrity, confidentiality, and adherence to regulatory standards.
- Proficiency with standard office software (Microsoft Office, especially Excel) and familiarity with collection management systems.
Benefits
- Competitive base salary with performance‑based incentives tied to collection targets.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and additional days off for religious holidays.
- Professional development budget for certifications, workshops, and seminars in credit management.
- Transportation allowance or company‑provided vehicle for commuting to the Tual branch.
- Team‑building activities and quarterly social events to foster a collaborative workplace culture.
- Opportunities for career advancement within the regional finance department.
About Company
Our organization is a leading provider of financial services in the Eastern Indonesia region, with a reputation for responsible lending and community development. We operate across multiple sectors, including consumer financing, micro‑enterprise credit, and infrastructure funding. The Tual Branch serves a diverse customer base, ranging from individual borrowers to small‑medium enterprises, and plays a pivotal role in supporting local economic growth. Our corporate values emphasize integrity, customer focus, and continuous improvement, making us an employer of choice for ambitious professionals who seek to make a tangible impact while advancing their careers.
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