Introduction
We are seeking a motivated and energetic Barista – Anggota Tim Layanan Pelanggan to join our dynamic coffee‑house team. As the face of our brand, you will play a pivotal role in delivering an exceptional café experience to every guest, from the moment they walk in until they leave with a perfectly crafted beverage. This position offers a structured work schedule, a supportive environment, and ample opportunity for professional growth within the fast‑growing specialty coffee industry.
Responsibilities
- Operate the cash register, accurately process payments, and reconcile daily sales reports.
- Prepare and serve a wide range of coffee‑based drinks, teas, and specialty menu items according to company recipes and quality standards.
- Maintain precise stock records, conduct regular inventory counts, and report any discrepancies to management.
- Ensure the café area, equipment, and customer‑facing spaces are clean, organized, and compliant with health and safety regulations.
- Provide friendly, knowledgeable service, answer menu questions, and suggest complementary items to increase sales.
- Handle opening and closing procedures, including setting up workstations, restocking supplies, and securing the premises.
- Assist in training new team members on brewing techniques, POS operation, and customer service protocols.
- Monitor equipment performance, perform routine cleaning, and alert maintenance staff of any issues.
- Participate in weekly team briefings to share feedback, discuss promotions, and align on service goals.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Gender: Male (as per company policy).
- Age: No upper limit; candidates must be legally eligible to work.
- At least 1 year of proven experience in a barista or customer‑service role.
- Strong barista skills, including espresso extraction, milk frothing, and drink customization.
- Excellent communication and interpersonal abilities; able to build rapport with diverse customers.
- High level of reliability, punctuality, and attention to detail, especially when handling cash and stock reports.
- Ability to thrive in a fast‑paced environment, multitask, and maintain composure during peak hours.
- Basic knowledge of food safety standards and willingness to adhere to cleaning protocols.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance coverage after a probationary period.
- Meal allowance and employee discount on all food and beverage items.
- Paid annual leave, sick leave, and public holidays.
- Transportation allowance for commuting to and from work.
- Ongoing professional development, including barista certification courses.
- Opportunities for career advancement within a growing coffee chain.
- Supportive team culture with regular team‑building activities.
About Company
Our company is a leading specialty coffee retailer dedicated to sourcing high‑quality beans, fostering community connections, and creating a welcoming environment for coffee lovers. With locations across the region, we pride ourselves on sustainable practices, innovative beverage offerings, and a commitment to employee empowerment. Joining our team means becoming part of a brand that values creativity, consistency, and a genuine passion for coffee culture. We invest in our people through continuous training, clear career pathways, and a workplace where every voice is heard.
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