Introduction
We are seeking enthusiastic and motivated individuals to join our dynamic Call Center team in Bekasi, focusing on Telecollection, Telemarketing, and Verification services. This role is an excellent entry point for fresh graduates or candidates with limited experience who are eager to develop a career in the fast‑paced contact‑center industry. As part of a reputable outsourcing partner serving banks, telecom operators, and e‑commerce platforms, you will play a vital role in maintaining healthy customer relationships while supporting the company’s revenue recovery and market expansion goals.
Responsibilities
- Conduct outbound calls to customers for debt collection, payment reminder, and account verification, ensuring compliance with regulatory standards.
- Engage prospects through telemarketing campaigns, presenting product offers, and capturing qualified leads for the sales team.
- Accurately record call details, update CRM systems, and manage documentation related to payment agreements and verification results.
- Apply effective negotiation and conflict‑resolution techniques to handle objections, secure commitments, and reduce delinquency rates.
- Achieve daily, weekly, and monthly KPI targets such as call volume, successful contacts, promise‑to‑pay rates, and lead conversion.
- Collaborate with team leaders, quality assurance, and back‑office support to continuously improve call scripts and process efficiency.
- Participate in regular training sessions, role‑playing exercises, and performance reviews to sharpen communication and persuasion skills.
- Maintain a professional and courteous tone at all times, representing the company’s brand image positively to customers.
Requirements
- Minimum education: SMA/SMK or equivalent; fresh graduates are welcome.
- Age: up to 35 years old; all genders are encouraged to apply.
- Strong verbal communication skills in Bahasa Indonesia; additional language abilities are a plus.
- Active SKCK (Police Clearance Certificate) required for security compliance.
- Basic computer literacy; ownership of a personal laptop is preferred but not mandatory.
- Ability to work Monday through Saturday, 08:00‑17:00, with occasional overtime during peak periods.
- Positive attitude, high level of integrity, and willingness to learn fast‑paced call‑center techniques.
- Familiarity with common contact‑center tools (e.g., soft‑phones, CRM platforms) is advantageous.
Benefits
- Competitive base salary with performance‑based bonuses tied to collection and sales targets.
- Comprehensive health insurance covering medical, dental, and vision expenses.
- Paid leave, including annual, sick, and maternity/paternity days.
- Professional development programs, including certification courses in negotiation, customer service, and data security.
- Career progression pathways leading to senior agent, team leader, and supervisory roles.
- Modern office environment with ergonomic workstations, high‑speed internet, and break areas.
- Employee assistance program offering counseling, financial advice, and wellness activities.
- Transportation allowance or reimbursement for commuting to the Bekasi office.
About Company
Our company is a leading Business Process Outsourcing (BPO) provider in Indonesia, delivering high‑quality contact‑center solutions to banking, telecommunications, and e‑commerce clients. With over a decade of experience, we pride ourselves on a culture of continuous improvement, technological innovation, and a people‑first philosophy. Our Bekasi hub serves as a strategic location to support regional clients, offering state‑of‑the‑art facilities and a collaborative team environment. Join us to grow your career while contributing to a company that values integrity, customer focus, and employee empowerment.
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