Introduction
We are seeking a motivated and personable Customer Service – Client Relations and Support Specialist to join our dynamic team. This role is pivotal in ensuring that every interaction with our customers is handled with professionalism, empathy, and efficiency. The successful candidate will serve as the first point of contact for clients, addressing inquiries, resolving issues, and fostering long‑term relationships that drive satisfaction and loyalty.
Operating in a fast‑paced environment, the specialist will collaborate closely with sales, marketing, and technical departments to deliver seamless service experiences. Whether assisting a new client through the onboarding process or handling post‑purchase support, you will play a key role in upholding our brand’s reputation for outstanding customer care.
Responsibilities
- Respond promptly to inbound calls, emails, and live chat messages from clients, providing accurate information and solutions.
- Maintain detailed records of all client interactions in the CRM system, ensuring data integrity and follow‑up consistency.
- Identify and troubleshoot common technical issues, guiding customers through step‑by‑step procedures using computer applications.
- Escalate complex problems to the appropriate internal teams while keeping the client informed of status and resolution timelines.
- Conduct regular follow‑up communications to verify issue resolution and gauge client satisfaction.
- Assist in the development of FAQs, knowledge‑base articles, and training materials to improve self‑service options.
- Participate in weekly team meetings to share insights, propose process improvements, and stay updated on product enhancements.
- Adhere to the scheduled work hours of Monday through Saturday, 08:00 – 17:00, and maintain punctual attendance.
- Promote a friendly and welcoming atmosphere that reflects the company’s commitment to customer‑centric values.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Open to all genders; the original posting emphasizes female candidates, but the position is inclusive.
- Excellent verbal communication skills in Bahasa Indonesia and basic proficiency in English.
- Friendly, approachable demeanor with a genuine passion for helping others.
- Basic computer literacy, including familiarity with Microsoft Office, email platforms, and CRM software.
- Strong problem‑solving abilities and the capacity to remain calm under pressure.
- Ability to work independently as well as collaboratively within a team environment.
- Flexibility to adapt to evolving processes and technology tools.
- No prior professional experience required; fresh graduates or individuals seeking entry‑level positions are encouraged to apply.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance coverage for employee and eligible dependents.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Opportunities for professional development, including on‑the‑job training and access to e‑learning platforms.
- Friendly and inclusive workplace culture that values diversity and teamwork.
- Employee recognition programs that celebrate outstanding service.
- Transportation allowance or reimbursement for commuting expenses.
About Company
Our company is a leading provider in the consumer services sector, dedicated to delivering innovative solutions that enhance everyday life. With a strong emphasis on quality, integrity, and customer satisfaction, we have built a reputation for excellence across multiple markets. We invest heavily in technology and talent, believing that empowered employees are the cornerstone of our success. Joining our team means becoming part of a forward‑thinking organization that values your growth, celebrates your achievements, and supports you in making a meaningful impact on our clients.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now