Introduction
We are seeking enthusiastic and reliable Front‑of‑House Service Staff (Waiters) to join our bustling restaurant team. This position is ideal for individuals who thrive in a fast‑paced hospitality environment, enjoy interacting with guests, and take pride in delivering exceptional dining experiences. Whether you are just beginning your career or bring several years of service experience, you will be an integral part of creating a welcoming atmosphere that keeps customers returning.
Responsibilities
- Greet guests promptly, escort them to their tables, and present menus with a friendly demeanor.
- Take food and beverage orders accurately, answer menu questions, and provide recommendations based on guest preferences.
- Coordinate with kitchen staff to ensure timely and correct order delivery, and handle any special requests or dietary restrictions.
- Serve dishes and drinks, checking for correct presentation and guest satisfaction throughout the meal.
- Maintain a clean and organized dining area, including resetting tables, polishing cutlery, and monitoring table settings.
- Process payments, issue receipts, and manage cash handling procedures in accordance with company policy.
- Respond swiftly to guest feedback, resolve issues professionally, and escalate matters to management when necessary.
- Adhere to health, safety, and hygiene standards, including proper food handling and sanitation practices.
- Collaborate closely with fellow waitstaff, bartenders, and kitchen personnel to ensure smooth service flow, especially during peak hours.
- Participate in pre‑shift briefings and post‑shift debriefs to communicate special events, menu changes, and operational updates.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Age range: 17‑35 years.
- All genders are welcome to apply.
- Prior experience in food and beverage service is preferred, though motivated newcomers with strong interpersonal skills are also encouraged.
- Excellent communication abilities; fluency in Indonesian and basic English are advantageous.
- Demonstrated honesty, responsibility, and a strong work ethic.
- Ability to work effectively both independently and as part of a collaborative team.
- Proven capacity to perform under pressure in a high‑volume environment.
- Flexibility to work Monday through Saturday, with shifts from 08:00 to 17:00.
- Physical stamina to stand for extended periods and carry trays or plates as required.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Meal allowances during shifts.
- Opportunities for career advancement into supervisory or managerial roles.
- Comprehensive on‑the‑job training covering service standards, POS systems, and safety protocols.
- Health and wellness benefits, including medical insurance after a probationary period.
- Employee recognition programs that celebrate outstanding service.
- Paid leave and statutory holidays in accordance with Indonesian labor law.
- Uniform provision and laundry services.
About Company
Our restaurant is a well‑established dining destination known for its vibrant atmosphere and a menu that blends traditional Indonesian flavors with modern culinary techniques. Situated in a high‑traffic urban area, we serve a diverse clientele ranging from families and tourists to business professionals. We pride ourselves on a culture of continuous improvement, where every team member is empowered to contribute ideas that enhance guest satisfaction. By joining our team, you will become part of a supportive environment that values professionalism, teamwork, and personal growth, ensuring you gain valuable experience in the dynamic hospitality industry.
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