Introduction
The Crew Outlet position at RSUD Harapan & Doa in Kota Bengkulu offers a dynamic opportunity for enthusiastic individuals who are passionate about food‑and‑beverage service, particularly in a bakery environment. As a member of our frontline team, you will be responsible for delivering a consistently high level of customer satisfaction while maintaining the cleanliness, efficiency, and safety of the outlet. This role is ideal for candidates who thrive in a fast‑paced, team‑oriented setting and are eager to grow their skills in hospitality and retail operations.
Responsibilities
- Prepare, bake, and present a variety of bakery products according to established recipes and quality standards.
- Provide friendly, attentive service to all customers, taking orders, answering queries, and handling payments accurately.
- Maintain a clean, organized, and hygienic work environment, adhering to food safety regulations and internal SOPs.
- Assist in inventory management, including stock checks, receiving deliveries, and proper storage of raw materials.
- Collaborate closely with fellow crew members and supervisors to ensure smooth shift transitions and operational continuity.
- Participate in regular training sessions on product knowledge, customer service techniques, and health‑safety protocols.
- Identify opportunities to upsell or promote daily specials, contributing to increased sales and customer loyalty.
- Handle minor equipment maintenance and report any malfunctions to the manager promptly.
- Support promotional events and seasonal campaigns by preparing display items and assisting with marketing activities.
- Adhere to the shift schedule, which includes morning, afternoon, and weekend shifts, ensuring reliable attendance.
Requirements
- Open to all genders; candidates must be 30 years of age or younger.
- Minimum education: SMA/SMK or equivalent.
- Prior experience in the F&B sector, especially bakery operations, is highly valued.
- Professional appearance and a tidy, well‑groomed personal presentation.
- Strong teamwork orientation with the ability to collaborate effectively in a fast‑moving environment.
- Excellent service mindset, demonstrating genuine care for customer needs.
- Residency near the placement location is preferred to ensure punctuality and reliability.
- Willingness to work flexible shift patterns, including weekends (Monday‑Saturday schedule, 08:00‑17:00).
- Basic knowledge of store management systems and cash handling procedures.
- Good communication skills in Bahasa Indonesia, with the ability to follow instructions clearly.
Benefits
- Competitive hourly wage with opportunities for performance‑based bonuses.
- Meal allowances during shift hours.
- Comprehensive training program covering bakery techniques, customer service, and safety standards.
- Health insurance coverage after the probationary period.
- Potential for career advancement within the RSUD hospitality and service divisions.
- Employee discount on all bakery products and other RSUD outlets.
- Supportive work environment that encourages teamwork and personal development.
About Company
RSUD Harapan & Doa is a leading regional hospital in Kota Bengkulu, renowned for its commitment to community health, compassionate care, and continuous improvement. In addition to its core medical services, the institution operates a network of ancillary facilities—including cafeterias, bakeries, and retail outlets—that serve staff, patients, and visitors. The Crew Outlet role contributes directly to the hospital’s mission by providing nourishing, high‑quality bakery items in a welcoming atmosphere. Joining our team means becoming part of a respected organization that values integrity, teamwork, and the well‑being of both its employees and the community it serves.
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