Introduction
We are seeking a diligent and proactive Shopkeeper for our TORCH outlet in Karawang. The ideal candidate will oversee daily store operations, ensure a clean and safe environment, and drive sales through effective merchandising and customer service. This role is perfect for individuals with a background in retail leadership or banking operations who are looking to apply their organizational skills in a dynamic retail setting.
Responsibilities
- Maintain a tidy, clean, and safe store environment in accordance with company policies and local regulations.
- Design and implement store layout and product displays that maximize visibility and encourage impulse purchases.
- Accurately record daily sales transactions using the point‑of‑sale system and reconcile cash registers at the end of each shift.
- Handle all stock‑related tasks, including receiving shipments, unpacking, labeling, pricing, and returning defective items.
- Inspect incoming deliveries for discrepancies or damage, and coordinate with suppliers to resolve issues promptly.
- Report damaged or unsellable inventory, initiate documentation for replacement, and update inventory records.
- Conduct regular shelf checks to remove expired or excess products, ensuring compliance with health and safety standards.
- Coordinate internal logistics, such as moving equipment, arranging restocks, and managing back‑room organization.
- Prepare comprehensive monthly reports covering sales performance, stock levels, shrinkage, and operational expenses.
- Ensure all purchasing documentation is complete and accurate, facilitating timely re‑orders and vendor negotiations.
- Utilize the SIFT system for inventory tracking and transaction processing, maintaining data integrity across all platforms.
- Provide exceptional customer service, addressing inquiries, resolving complaints, and fostering repeat business.
- Lead and mentor junior staff, scheduling shifts, conducting performance reviews, and promoting a collaborative team culture.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Male candidates only, up to 27 years of age.
- At least 1 year of relevant experience, preferably as a Store Leader or in a banking environment.
- Strong administrative abilities, including proficiency with Microsoft Office (Word, Excel, Outlook).
- Excellent communication skills, both verbal and written, to interact effectively with customers, suppliers, and team members.
- Demonstrated experience with sales applications and point‑of‑sale systems.
- Attention to detail for inventory management, pricing, and documentation.
- Ability to work independently, prioritize tasks, and meet tight deadlines.
- Physical stamina to handle stock movement, lifting, and occasional long periods of standing.
- Problem‑solving mindset with a focus on continuous improvement and customer satisfaction.
- Willingness to work a standard schedule of 08:00 – 17:00, Monday through Friday, with occasional weekend or overtime as needed.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Health insurance coverage for the employee.
- Paid annual leave and public holidays.
- Opportunities for professional development and career advancement within the TORCH retail network.
- Employee discount on all TORCH products.
- Supportive work environment that values teamwork, integrity, and innovation.
About Company
TORCH is a leading retail brand in Indonesia, known for its wide range of high‑quality consumer goods and a strong commitment to customer satisfaction. With a network of stores across the region, TORCH emphasizes sustainable business practices, community engagement, and continuous improvement. Our Karawang outlet serves a vibrant local market, offering a diverse product assortment that meets the everyday needs of our customers. Joining TORCH means becoming part of a forward‑thinking organization that invests in its people and strives for excellence in every aspect of retail operations.
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